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Work Background
BlueLink International CZCRM Advisor
Nov. 2024 - Jan. 2025
ParrotSenior Transcriber / Reviewer
May. 2019 - Jun. 2022Transcribed, proofed and reviewed high level transcripts for courts and police stations in the United States. Worked with a small team to create and execute processes, as well as oversee our external team of transcribers.
ParrotRecruitment Coordinator
Mar. 2019 - Jun. 2022Prague, CzechiaOrganized recruitment and on-boarding from end-to-end for all digital and court reporters. Built processes at the start of the business and managed an external team of over 50+ reporters to date.
Self-employedEnglish Teacher
Jan. 2019Prague, CzechiaUpon completing my TEFL certification, I have taught English lessons in various businesses and private residence. Lessons are highly communicative and engaging, the primary goal being to help the student reach a level of comfort in the language, along with a strong understanding. Level structures range from A1 up to C1, several students are children attending basic school, as well as adults getting close to retirement. Teaching both private and group lessons.
GrubhubData Operations Coordinator
Apr. 2016 - Nov. 2018Los Angeles, California, United StatesConstructed projects for vendors, coordinated and delegated them to the data team. Proofed projects pre-launch guided and supported entry level team, as well as communicated frequently with top tier clients, providing them with status updates and assisting with inquiries.
LAbiteCustomer Service Manager
Apr. 2014 - Apr. 2016Los Angeles, California, United StatesDirected a team of over 35 representatives, recruitment, hosted new hire training classes, evaluated staffed needs and goals, executed performance reviews and improvement plans.
LAbiteCall Center Supervisor
Sep. 2007 - Apr. 2014Supervised a team of representatives and dispatchers, while monitoring 5 operating systems and servers.
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