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Network Power<100 people
Roles
💬100%
Customer Service
💸50%
Marketing
✨50%
Business Owner
Geos
Work Background
Google (via vaco)Team Manager
Jan. 2024Responsible for guiding and overseeing the activities of my team to ensure the completion of campaigns and objectives. Responsible for increasing team productivity, meet and exceed targets and implementing process improvements. Also for fostering collaboration within cross functional teams. Problem solving abilities as well as navigating challenges to bring them to successful outcomes.
Solera, Inc.Operations manager
Aug. 2022 - Jan. 2024Miguel Hidalgo, CDMX, Ciudad de México, México
PepsiCoTeam Supervisor
Aug. 2021 - Nov. 2022Ciudad de México, MéxicoResponsible for supervising teams to reach objectives and goals.
Responsible for leading initiatives regarding improvements that can be done for the operation
Motivate our team members to accomplish goals
HootsuiteCustomer support advocate
Oct. 2019 - May. 2021Ciudad de México, MéxicoI currently work as a customer experience representative helping customers solve problems they might have with the platform, such as technical questions or billing questions they might have.
UberContent Creator
Nov. 2017 - Dec. 2018CDMXI created the policies, flowcharts for support, creation of general content to support coaches, agents and other members with access.
I carried out these processes for all of Latin America. I am dedicated to providing updates for process improvement and implementation, as well as standardizing the responses.
American ExpressFinancial Business Analyst
Oct. 2011 - Apr. 2017Ciudad de México y alrededores, MéxicoResponsible for verifying charges made in establishments and making sure they had an approval code, verification from the card member and avoiding fraud by doing the investigation.
Developed and provided a training aimed at telephone areas to improve communication between different service areas and avoid misdirected work as well as improving the effectiveness and flow of calls.
• Coordinated a project with a team of 8 people to improve the flow of transactions within the establishments and avoid errors or clarifications from the establishment, thus avoiding economic losses for the company.
Responsible for sending confidential information to collection agencies to perform such tasks, as well as adjustments, analysis of accounts, internal and external customer service
TeletechCustomer Service Specialist
Oct. 2009 - Sep. 2011Ciudad de México y alrededores, MéxicoResponsible for the clarification of customer accounts, breakdown of the account statement detail. As well as responsible for clarifications or arrangements that have to be carried out as correction of the account.
Supervised quality area calls to ensure effectiveness as well as customer satisfaction.
Supervised teams at critical times for service level care as well as to avoid loss of calls and increase customer..
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