As Rosa Carmen Barrenechea, a Customer Success Manager at Google Vaco, I have successfully managed and grown key customer relationships, leading to increased customer satisfaction and retention. I have also implemented effective strategies for customer engagement and problem resolution, resulting in improved customer experience. Additionally, I have contributed to the company's growth by identifying upselling and cross-selling opportunities. My strong communication and leadership skills have enabled me to build a high-performing team focused on achieving customer success goals.More...