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Work Background
Songbird SynergyFounder, Consultant, and Coach
Mar. 2024Pittsburgh, PAWHAT I DO:
I help teams and growth-minded individuals harness the power of emotional intelligence to thrive in work and in life. I offer my signature 3-Phase Finding Harmony Process for businesses, designed to improve workplace culture, streamline workflows, and boost employee retention. I offer individuals a transformative 8-week coaching journey to increase emotional awareness, build resilience, and cultivate clarity and confidence. For Teams & Businesses:
✔️ Conduct a full employee experience audit and emotional intelligence assessment
✔️ Design a custom group and individual mindset plan
✔️ Facilitate coaching sessions using personalized mindset tools and exercises For Individuals:
✔️ Identify emotional blocks and limiting beliefs
✔️ Build practical, emotional intelligence skills for real-life challenges
✔️ Receive weekly 1:1 coaching and custom exercises tailored to your goals After working together, you can expect:
✓ Improved team communication and collaboration
✓ Increased retention and workplace satisfaction
✓ Greater productivity and customer satisfaction
✓ More clarity, confidence, and emotional resilience
✓ A stronger connection between your personal growth and professional success HOW I DO IT:
I approach every coaching experience—whether for a team or an individual—with a human-centered mindset. I see each employee or client as the “end user” and apply the same principles used in UX: empathy, research, and personalized strategy. By blending emotional intelligence coaching with design thinking and psychology, I uncover the root causes of disconnection or misalignment—and help create sustainable, meaningful change from the inside out. Book your FREE strategy call at www.songbird-synergy.com, and let's explore how I can support you or your team.
GNCLead Experience Strategist
Apr. 2022 - Oct. 2023Pittsburgh, Pennsylvania, United StatesPresented user experience designs and solutions to senior staff, advocating for design decisions and prioritizing the user's needs. Used qualitative and quantitative analysis techniques to enhance the return on investment and increase site conversions. Managed cohesive design and optimization across multiple projects, ensuring they followed the prescribed themes and functional choices.
GNCUser Experience/ User Interface Lead
Feb. 2020 - May. 2022Pittsburgh, Pennsylvania, United StatesConducted user testing to evaluate designs using wireframes, mock-ups, and prototypes. Led the design of a new cart and checkout process, significantly increasing site effectiveness.
GNCUX Design Lead
Feb. 2019 - Apr. 2022
SOCO.AILead UX
Jan. 2019 - Aug. 2019Pittsburgh, PennsylvaniaLed the development of a consistent voice for AI chatbots, including best practices and successful experiences. Oversaw company and product branding, marketing, and interface design.
Management Science Associates, Inc.User Experience/ User Interface designer
Oct. 2016 - Apr. 2018Pittsburgh, PennsylvaniaFacilitated design review sessions with key stakeholders and communicated and adapted designs through iterative processes. Conducted user research and created personas, user stories, and user flows for B2B software development.
Community Day SchoolEducation Team Associate
Apr. 2015 - Sep. 2016Pittsburgh, PAManaged the operations of a private school and oversaw the design, marketing, and branding for the school and special events. Audited and re-designed the school lunch and transportation experience for various use cases. Successfully implemented a new process for ordering supplies and curriculum, which decreased friction while operating under state-wide orders and budget restrictions.
Songbird DesignUX/UI Designer and Consultant
Oct. 2013 - Jan. 2019Pittsburgh, PennsylvaniaCreated designs, packaging, and marketing material for small businesses. Led UX/UI Design and Consulting, web design, and branding.
Songbird DesignOwner Designer
Jan. 2013 - Feb. 2020Pittsburgh, Pennsylvania
Pem AmericaLead Designer, Infant Department
Mar. 2006 - Oct. 2013Greater New York City AreaDesign and Art Direction for infant products including: bedding, room coordinates, plush toys, blankets, and gift items. Led trend research, product design, and presentations for primary clients, including Walmart and other major retailers. Designed successful advertising and edited copy for trade publications. Art Directed web design and branding.
Freelance Graphic DesignDesigner/ Art Director
Jan. 2004 - Dec. 2006Pittsburgh, PAJessica Breedlove Designs:
Textile design, baby bedding, hard and soft goods, art direction South Print: Tshirt design for Landrover and Caliber Heartwood Institute: Marketing material
The Heartwood InstituteDesign/ Research and Writing
Jan. 2003 - Dec. 2005Graphic Design/ Illustration for creative response pages used in a national teaching curriculum. Research and writing for "Culture Keys", the encyclopedic link on the website for educators to reference in conjunction with the curriculum. Created a tri-fold brochure for marketing.
Contrast Inc.President/ CEO
Feb. 1998 - Aug. 2001Greater Pittsburgh AreaCo-Publisher of Contrast Magazine, a visual art magazine with circulation of 5,00 - 7,500 copies, 6 times per year
Duties included: Editing, writing, layout design, typography, proof reading, research, public relations, graphic design, corporate identity.
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