AI DigitalConsultant Change and Project Manager
Jan. 2023 - Oct. 2024Lincoln, England, United KingdomLed technology-driven transformation initiatives, specialising in enterprise management system deployment, automation, and AI-driven efficiencies. - Delivered a major ServiceNow implementation for a UK insurance provider, enhancing operations for 19.2 million customers.
- Implemented robotics automation software, Go Button Green, for Biosero, improving laboratory efficiency and workflow orchestration.
- Spearheaded an AI readiness programme, coordinating international teams in a complex, high-stakes environment.
- Optimised digital transformation strategies by embedding automation and AI-driven solutions to enhance performance.
- Engaged cross-functional teams and senior stakeholders to ensure smooth implementation and adoption of new technologies. Key Skills: Digital Transformation | AI & Automation | ServiceNow | Programme Delivery | Stakeholder Management | Enterprise Systems