SocialWhirledCustomer Success Manager
Jun. 2014 - Dec. 2015Phoenix, Arizona Area-Developing training programs (used both internally and externally)
-Delivering training to customers
-Managing client implementations from post sale to campaign launch
-Supporting clients from post sale to post campaign
-Generating data analytics and reports
-First point of contact as the Platform Technical SME
-Providing product development input
-Technical Writing of support documents, manuals, case studies and QA scripts
-Quality Assurance on Campaign Implementations from development to execution