Spark New ZealandProduct Owner | Retention Marketer
Aug. 2021 - Jan. 2025Auckland, New ZealandAs a seasoned Product Owner at Spark, I lead the Engage & Retain team, dedicated to ensuring our customers' satisfaction and loyalty. With a focus on reducing churn, my strategic approach involves leveraging data-driven insights and innovative solutions to proactively address customer needs and pain points, ultimately fostering long-term relationships and maximizing retention rates. Experience: Spearheading the Engage & Retain team at Spark, orchestrating cross-functional collaboration to develop and implement customer-centric initiatives aimed at enhancing satisfaction and loyalty. Utilizing agile methodologies to prioritize and manage product backlog, ensuring alignment with company objectives and customer expectations. Leveraging analytical tools and customer feedback to identify trends and opportunities, driving continuous improvement and optimization of our products and services. Collaborating closely with stakeholders across departments to gather requirements, define product roadmaps, and execute go-to-market strategies that resonate with target audiences and deliver measurable results. Cultivating a culture of innovation and accountability within the team, empowering members to take ownership of their work and contribute to the achievement of organizational goals. Lead on “Made For You Review” an award winning programme aimed at ensuring customers are on the right plan for their needs. Won the Supreme Award, Excellence in Data Insights Strategy, Excellence in Marketing Communication Strategy, Excellence in MarTech Strategy, Excellence Utilities/Communications Marketing Strategy, and Best Overall Marketing Campaign as well. Spearheaded adoption of AI tools, elevating product innovation and operational efficiency.