Requests
11
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Work Background
BrillionProfessional Services Manager
Dec. 2022Tampa, Florida, United States
AIQUEOUSJunior Project Manager
Dec. 2022 - Apr. 2024Austin, Texas, United States
Benefytt TechnologiesAgile Delivery Lead
Nov. 2020 - Dec. 2022Tampa, Florida, United StatesImplemented Agile methodology and organized a development team that had previously worked under Waterfall conditions.
Developed team communications and information for all scrum ceremonies.
Pushed for operational changes that resulted in cost savings and tracked them against a departmental budget of 2 million dollars.
Worked closely with project members to identify and quickly resolve issues/blockers that might impact story delivery.
Oversaw and motivated project teams in order to foster collaboration and keep everyone on track and productive.
Designed and implemented reporting systems to keep customers and management up to date.
Benefytt TechnologiesBusiness Analyst/Project Manager
Apr. 2014 - Nov. 2020Tampa, Florida, United StatesOversaw company wide transition to the Five 9 softphone system.
Trained executives, senior management and employees on the use of Five 9 to assist customer service and sales of multiple insurance products.
Created and maintained the API architecture of multiple campaigns to support customer sales and service of various individual products. Assisted
IT with any technical issues.
Conducted research to address the increasing amount of Spanish speaking callers, which resulted in the creation of a dedicated queue for Spanish
customers.
Worked closely with senior management to create a disaster plan to ensure customer service would continue during hurricanes, long term power
outages, long term internet outages, and computer virus strikes.
ProCare Transportation and Language ServicesProvider Relations Coordinator
Sep. 2010 - Dec. 2013Tampa, Florida, United StatesConducted Quality Assurance reviews of drivers and interpreters to ensure they adhered to the standards set by ProCare, and our stakeholder clients
Saved $1M on average by putting in place cost-cutting measures that addressed provider/driver quality and adherence to negotiated contractual
margins.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right
away.
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