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Work Background
Launch Consulting GroupDirector, Product & Design
Aug. 2023 - Jun. 2024Bellevue, Washington, United StatesI paint the art of the possible for what can be done with technology and design to bring innovative solutions to the world.
Launch Consulting GroupPrincipal Human Experience Strategist
Mar. 2020 - Sep. 2023Bellevue, Washington, United StatesI consult and advise executives and their teams on product vision, strategy, and product design. I coach them on all aspects of product management: requirements gathering techniques, journey mapping, storyboarding, agile backlog management, and user research. I do mobile and desktop app design, web design, metaverse development (Unreal Game engine), and coding of prototypes of all kinds.
Northwest UniversityAdjunct Faculty Instructor
Aug. 2011Kirkland, Washington, United StatesI teach Design Thinking, UX Design, and Music Business & Media Business in the Creatio school of media and technology.
Rain On Me ProductionsCEO
Jan. 2003Greater Seattle AreaSince 2003, I've funded and managed many creatives, including musicians and authors/speakers, creating relationships between them and their audiences and customers. I've done branding and content development creating apps, websites, events, and strategic opportunities. (See my company website for current clients.) I also created and developed a diverse media-brand portfolio, with a record label distributed by Sony Music for eight years www.savethecityrecords.com, popular music blog and Internet radio station. Earned multiple Billboard album chart positions, Billboard radio hits, and features on the Apple iTunes home page. Produced, engineered, mixed, and mastered commercial recordings. Recruited staff, signed artists to the label, developed marketing plans, implemented accounting procedures. Developed Internet strategy and launched an Internet radio and video streaming platform. Designed royalty reporting software and multiple mobile apps and their UX. Developed recording and publishing contracts with intellectual property attorneys. Developed strategic relationships with non-profits to promote good will and advocate for humanitarian causes.
MicrosoftLead Program Manager
Aug. 1995 - Aug. 2000Redmond, WAManaged a team of program managers, UX designers, graphic designers, and user researchers to design products. Gathered requirements for product design through customer research. Sketched/prototyped product designs using storyboards, wireframes, paper mockups and high fidelity prototypes. Integrated visual design (VX) and usability testing into the product cycle. Wrote and refined product specifications. Drove and tracked product development progress, keeping schedules and monitoring measures of quality assurance. Presented demonstrations and product plans to management and outside audiences. Worked with technical writers on achieving accurate and quality documentation. Tracked and managed dependencies with external teams. Also ensured product compatibility with Accessibility guidelines and 3rd party assistive software.
MicrosoftUser Researcher
Jun. 1989 - Aug. 1995Redmond, WAConducted usability studies and heuristic evaluations upon various Microsoft products, evaluating software and hardware user interfaces for ease of learning & use. Worked with development teams to operationalize usability goals and to develop a research plan to evaluate those goals. Wrote detailed reports and delivered presentations to product teams to communicate research findings. Offered recommendations and alternative designs to improve the products. Developed prototypes for usability testing user-interfaces from sketches, to paper mockups, to wireframes, and to detailed functional prototypes. Designed and wrote a specification for automated data collection and analysis software for speeding the usability testing cycle. (See published article in Behaviour and Information Technology.)
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