Amy Falvo - Executive Assistant to CEO and Office Manager, Builders VC

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Work Background

Builders VCExecutive Assistant to Chief Executive Officer

May. 2023San Francisco Bay Area

Builders VCOffice Manager

Aug. 2022

KindbodyMember Benefits Specialist

Apr. 2022 - Aug. 2022Remote-West Coast-Warmly greet our members and offer them exceptional customer service via RingCentral -Answer inbound calls to assist members' needs -Schedule members with appropriate appointments and provide appointment instructions if applicable. (Across global Kindbody Clinics) -Resolve any scheduling and billing issues with members -Check members' eligibility status via Metabase -Activate members' Kindbody benefits -Provide fertility summary and high-level cost share to members through their employers via RingCentral or EMR portal messaging system -Ensure members understand how to fully utilize their benefits -Assist members in determining whether they should utilize Kindbody signature clinics or Kindbody partner clinics for their treatment based on localized data and treatments/procedures required. -Work with provider-relations team to send transfer packets to partner clinics for members -Work with global team on distributing funds for global member treatments -Respond to patient inquiries via EMR portal messages and Hubspot -Send check-in messages via EMR to members from the beginning of their treatment to the end of their treatment

KindbodyPractice Coordinator

Jan. 2022 - Apr. 2022San Francisco Bay Area-Warmly greet our guests and offer them exceptional customer service -Prep for the next day’s appointments by creating a daily check list - shared across all practice coordinator -Maintain the schedule for the office, ensuring that all of the appointments for the day have the required paperwork completed prior to meeting with our providers -Schedule patients with appropriate appointment and provide appointment instruction if applicable(Cross kindbody Clinics) -Resolve any scheduling issues with staff, management, and patients -Coordinate surgery schedule for Dr. Jasmine Pedroso with patients at CPMC location -Answer inbound calls to assist patients -Respond patients' inquiries via EMR portal message -Complete task requirements from the providers and nursing team -Restock office supplies such as water, paper, hand sanitizers, Semen analysis kits, specimen cups, women’s hygiene products, and kindbody handouts -Design SF team T-shirt(See attached media) -Coverage of the front desk when colleagues are unable to attend work -Work 6 days as week per corporate request when short staff -Assist the construction group that is working in our office to fit in their needs throughout the day without diminishing the experience for our patients -Train new hire on practice coordinator protocols and check in weekly -Work directly with the billing team on collecting patient payments and assist with tracking payments for billing coordinators -Ensure patients are adequately informed of coverage and policy changes -Contact patients to review and answer questions related to their financial plan -Verbally confirm with patients of their self-pay pricing and treatment plan -Notify billing coordinators to send patients necessary financial agreements, self-pay treatment packages, and cancellation policies -Work cross-functionally with the billing department on patients’ payment schedules -Collect outstanding payments from patients -Provide itemized invoices with procedure codes as requested

KindbodyFront Desk Coordinator

Aug. 2021 - Jan. 2022San Francisco Bay Area-Restock office supplies such as water, paper, hand sanitizers, Semen analysis kits, specimen cups, women’s hygiene products, and kindbody handouts. -Prep for the next day’s appointments by creating a daily check-in list - shared across all front desk staff. -Warmly greet our guests and offer them exceptional customer service. -Maintain the schedule for the office, ensuring that all of the appointments for the day have the required paperwork completed prior to meeting with our providers. -Design for the SF team T-shirt. -Coverage of the front desk when colleagues are unable to attend work. -Assist the construction group that is working in our office to fit in their needs throughout the day without diminishing the experience for our patients. -Work directly with the billing team on collecting patient payments and assist with tracking payments for billing coordinators. -Message directly with patients through our patient portal ensuring that they have input all of the needed information for their profile. -Ensure patients are adequately informed of coverage and policy changes. -Contact patients to review and answer questions related to their financial plan. -Verbally confirm with patients of their self-pay pricing and treatment plan. -Notify billing coordinators to send patients necessary financial agreements, self-pay treatment packages, and cancellation policies. -Work cross-functionally with the billing department on patients’ payment schedules. -Collect outstanding payments from patients. -Provide itemized invoices with procedure codes as requested. -Collect and provide CPT codes to patients for pre-authorization requests.

LAC Health CenterOffice Manager ( Promotion )

Jan. 2021 - Aug. 2021San Francisco Bay Area-Oversee day to day operations, interact with patients, manage schedule, answer phone and email. -Provide excellent customer service and act with empathy. -Resolve any scheduling issues with staff, management, and patients. -Present treatment plans, assist with making financial arrangements, and coordinate treatment schedule with procedures as outlined in the care plan. -Interpret information and needs between the patients and the doctor in English, Mandarin, and Taiwanese. -Verify insurance benefits and obtain prior authorization for procedures. -Process insurance claims and post payments to patient accounts. -Routinely review and update both insurance contracts as well as patient fee schedules. -Correspond with insurance companies, diagnostic facilities, office suppliers, and medical suppliers. -Provide additional front and back office assistance as needed.

Alpinia Park Health CenterAdministrative Assistant

Jan. 2021 - Mar. 2021Cupertino, California, United StatesThis is another location of LAC Health Center -Check patients in at the front desk. -Answer the phone and correspond with in-network doctors via email. -Schedule appointments for patients. -Interview patients for case histories and key information prior to appointments. -Process insurance payments. -Maintain supplies and appearance for the office.

LAC Health CenterAdministrative Assistant

Jan. 2020 - Jan. 2021San Francisco Bay Area-Check patients in at the front desk. -Answer the phone and correspond with in-network doctors via email. -Schedule appointments for patients. -Interview patients for case histories and key information prior to appointments. -Process insurance payments. -Maintain supplies and appearance for the office. -Verify insurance benefits and obtain prior authorization for procedures. -Process insurance claims and post payments to patient accounts.

East Art StudioArt Teacher

Jan. 2013 - Feb. 20201046 Irving St San Francisco, California United States-Lead art classes with mixed aged students ranging between 4-10 years old. -Check students into class and provide customer service to parents/guardians. -Process tuition fees and manage fee schedule. -Answer phone calls and manage the schedule. -Respond to emails on behalf of the studio. -Organize studio before closing to prepare for the next day.