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Work Background
Pipeline and Hazardous Materials Safety Administration (PHMSA)Outreach, Engagement, and Communications Project Manager
Jan. 2024Washington, District of Columbia, United States-Develop and execute comprehensive communication strategies across multiple channels, from initial needs assessment and campaign planning to content creation and performance measurement.
-Lead end-to-end production of outreach materials including video scripts, social media content, and mobile applications, while cultivating strategic partnerships to expand agency influence in hazardous materials safety education.
-Direct a 200-member professional association, managing leadership programming, member engagement, and organizational operations. -Spearheaded digital engagement strategy resulting in 49% increase in mobile app users through redesigned app store presence and targeted promotional campaigns.
-Led nationwide Emergency Response Guidebook rollout, distributing 2M+ guidebooks and reaching 1.4M+ mobile users across 50 states and territories.
-Cultivated strategic partnerships through conference participation, resulting in expanded research and developoment portfolio and enhanced interagency collaboration.
-Received award for exceptional contributions (2025).
Pipeline and Hazardous Materials Safety Administration (PHMSA)Chief of Outreach, Engagement, and Communications - Acting
Mar. 2023 - Jun. 2023Washington, District of Columbia, United States-Served as Chief advisor and supervisor to a 6-person team in executing division-wide communication strategies and stakeholder engagement initiatives.
-Initiated process improvements including stakeholder database development and newsletter redesign, significantly increasing readership.
-Directed interagency working group on hazardous materials transportation safety initiatives.
Pipeline and Hazardous Materials Safety Administration (PHMSA)Rulemaking Project Manager
Mar. 2017 - Jan. 2024Washington, District of Columbia, United States-Led cross-functional teams through 4 major regulatory projects, ensuring compliance with federal mandates.
-Developed SharePoint-based project tracking system standardizing milestones across multiple complex rulemakings.
-Facilitated technical meetings with stakeholders to resolve implementation challenges and align -regulatory approaches.
-Selected by peers to serve as team lead for a 20+ member agency-wide process improvement initiative, analyzing operational inefficiencies and presenting recommendations to the executive team. -Received award for exceptional collaboration (2019).
Unispec EnterprisesTechnical Writer and Editor - Contractor at PHMSA
Sep. 2014 - Jan. 2017Navy Yard, Washington, DC-Led three-person writing team in developing comprehensive program communications including Congressional correspondence, annual reports, and executive talking points, ensuring accuracy and alignment with agency goals.
-Established comprehensive document control processes improving consistency and accessibility.
-Created strategic communications materials aligning with agency objectives.
Syneren Technologies CorporationTechnical Writer, Contractor at Federal Trade Commission
Oct. 2013 - Aug. 2014Washington D.C. Metro Area-Established IT Governance Board program through development of comprehensive charter, process documentation, and stakeholder communications.
-Managed board operations including strategic agenda development and milestone tracking, maintaining 100% on-time delivery rate.
-Created engaging presentations translating complex IT concepts for non-technical audiences.
The Advisory Board CompanyBusiness Analyst
Sep. 2012 - Sep. 2013Washington D.C. Metro Area-Led the implementation process of a software solution for 10 clients in the healthcare sector.
-Facilitated cross-functional collaboration between software developers, healthcare professionals, and IT personnel to resolve technical challenges and ensure alignment with client business objectives.
-Led structured requirements-gathering sessions with diverse stakeholders, translating complex technical and operational needs into clear project specifications and implementation plans.
-Managed comprehensive client relationships as primary point of contact, including leading technical planning sessions, coordinating user acceptance testing, and providing regular status updates to maintain stakeholder engagement.
-Performed data validation protocols and testing procedures to ensure system integrity and conformity to client’s requirements.
The Advisory Board CompanyMarketing Project Manager
Jul. 2010 - Aug. 2012Washington D.C.-Increased team-attributed revenue from $63M to $87M through improved operations management.
-Managed training program for 45 new hires while supporting $3.2M in new business generation.
-Consistently exceeded monthly outreach goals by over 100%.
The Advisory Board CompanySenior Marketing Associate
Dec. 2008 - Jul. 2010Washington D.C. Metro Area-Supported Managing Partner's sales and marketing activities, contributing to $3.2 million in new business generation.
-Developed strategic market analysis and presented recommendations to Senior Vice President of Marketing, resulting in new outreach strategy implementation.
-Consistently exceeded monthly outreach goals by over 100%.
-Mentored peers and junior team members, demonstrating leadership skills.
-Recognized in 2009 for outstanding contributions to the firm.
C2 ImagingllcAccount Executive
Nov. 2007 - Nov. 2008Falls Church, VA• Cultivated relationships with high-profile clients in the marketing and advertising industry through direct outreach.
• Routinely presented services and facilitated discussions with high-level decision-makers through 15-20 weekly appointments.
Virgina TechResident Advisor
Aug. 2005 - May. 2006- Organized and led 16 events each semester that fostered community, diversity inclusion, and mental health support for Virginia Tech residents.
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