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Work Background
Otsuka Pharmaceutical Companies (U.S.)Senior Program Manager
Sep. 2023• Led Development and Launch of Digital Products: Directed the development of a new website and mobile application, collaborating with a vendor to deliver on time and on budget.
• Established Cross-Functional Project Infrastructure: Set up a project framework that streamlined coordination across multiple workstreams, improving project delivery efficiency by 27% through clear timelines and defined dependencies.
• Enhanced Vendor Collaboration: Developed structured ways of working with the primary vendor, reducing production timelines by 20% through optimized approval processes.
• Developed MS Teams Documentation Plan: Led the creation of a comprehensive documentation plan and structure within MS Teams, improving team collaboration and information accessibility by 35%.
• Launched Friends and Family Pilot: Organized a friends and family launch to gather early feedback, leading to a 40% improvement in user experience and functionality ahead of the public release.
• Led the design of a new project structure in Confluence, enhancing project organization and visibility, which resulted in a 40% increase in team productivity and streamlined workflows. Technology: JIRA, Confluence, Microsoft Teams, MS Project, Monday.com, Asana.
AbbVieSenior Program Manager
Apr. 2023 - Sep. 2023Greater Chicago Area• Strategic Process Optimization: Spearheaded the development and implementation of tailored processes and a streamlined project template for the web team, resulting in a 35% increase in operational efficiency and 45% reduction in project delivery times.
• Project Portfolio Management: Directed and successfully delivered 13 small-scale projects, aligning with organizational objectives and ensuring a 70% improvement in project success rates.
• Streamlined Project Intake: Established a systematic project intake mechanism that enhanced project clarity and prioritization, leading to a 27% increase in on-time project initiations.
• Knowledge Management and Collaboration: Launched a dedicated project team site, centralizing documentation and templates, which improved team collaboration and reduced information retrieval time by 30%.
• Cross-functional Leadership: Collaborated with agencies, internal content delivery, development and analytics teams fostering cross-functional synergy and enhancing overall project delivery capabilities.
Wunderman ThompsonDirector, PMO
Jun. 2021 - Mar. 2023Orange County, California, United States• Oversight of full Project Management Office consisting of 10-12 project and program managers who managed over $20 million portfolio of client projects and retainers
• Led the development of process enhancements and reporting that decreased the percentage of projects tracking over budget from 32% to less than 10%
• Led the development of PM resource library and standardization of PM tools which improved efficiencies for new project setup by 21%
• Led full data migration and internal process development as part of integration into large scale HR system implementation across Wunderman Thompson
• Technology: Microsoft Teams, Excel, Sharepoint, JIRA, Smartsheet
Wunderman ThompsonSr. Program Manager, North America
Aug. 2019 - Jun. 2021Irvine, California• Oversight of organizational re-design program (series of projects) which led to the overhaul of the marketing organization of top 10 automotive company
• Led the development of large scale Customer Data Platform RFP which resulted in the successful selection of vendor for implementation
• Led a successful, large scale ad server migration between GCP instances that improved serving and tracking by 40%
• Technology: GCP, Salesforce, Microsoft Powerpoint, Smartsheet, Asana
IQVIAIT Project Manager / Scrum Master
Apr. 2017 - Aug. 2019Orange County, California AreaIT Project Manager
• Successfully led launch of 6 million member website re-design
• Successfully lead and execute project activities/phases following software development life cycle (SDLC) methodology for multiple Allergan Brands. • Led Development efforts for enterprise software applications. • Strategically plan product roadmaps. • Properly level-set stakeholder expectations and strategically identify ways to improve delivery timelines without compromising quality and increasing budget, time or scope.
• Develop, utilize and present project documents and tools including MS Project, Visio, JIRA and TFS. (i.e. project charters, project plans, milestone timelines, change requests, etc…) to executive stakeholders and project sponsors, • Identify potential risks and proactively manage changes in project scope to ensure completion on time and within budget. • Manage cross functional teams consisting of Business Analysts, Solution Architects, Application developers and Quality Assurance teams.
Experian Consumer ServicesDigital Project Manager
Oct. 2015 - Apr. 2017Costa Mesa, Ca.Manage all projects related to the creation and distribution of educational content for Experian including new product development and website enhancements to the Experian consumer education blog. Collaborate and manage projects across multiple business units including developing business requirements and user stories for the build out of a full, proprietary content management system, as well as workflow creation and management to optimize operational efficiencies. Strategic consulting across business units, including content development and optimization for email/CRM, PR and Brand development teams. •Strategy consulting for email team led to increase in open and click through rates by 3% and 5% respectively. •SEO optimization of content has led to multiple higher SERPs as well as increase in site traffic. •Multiple successful new product launches including "Credit Quiz" functionality and virtual credit game
•Led process and workflow optimization, resulting in increased efficiency and realized cost savings of over $40,000 on an annual basis.
Trinet Internet SolutionsDigital Project Manager
Oct. 2013 - Oct. 2015Irvine, Ca.Managed and coordinated multiple small to mid-sized projects using various project planning tools and systems for planning and execution. Managed new system projects including client server and web applications development for sales, e-commerce, marketing and supply chain management. Led integrated, data driven campaigns incorporating both organic and paid search. Ensured that all projects and campaigns were delivered within defined constraints, optimizing allocation of resources, promoting synchronized interaction between business units, and managing the details of project life cycle, scope, schedule, and budget of each initiative. Contributions also include development of business requirements, use case and functional specifications, process mapping, acceptance testing, and end user training.
Key Highlights: • Led process analysis and improvements in client retainer accounts, which resulted in 23% increase in efficiency. • Full website redesign for International Raw Foods e-commerce retailer. SEO improvements increased traffic nearly 100%, while the enhanced design increased retail conversion rates by 84% and increased overall sales online by 62% YOY. • Created a complex e-commerce and commission tracking system for national sports nutrition retailer, which has given them the ability to scale their e-commerce to match their large retail presence. • Maintain strict project timelines and scope among teams of 5-15 designers, engineers and marketing coordinators, while being flexible through changing requirements and complex engineering and design challenges. • President’s Award August 2014 for multiple successful site launches and client satisfaction.
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