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Work Background
Weddo LivingOperations Manager
Nov. 2021Lisbon, PortugalAs City Manager at PM2 now Operations Supervisor & Commercial at Weddo Living (Company of the LDC Group and Group Portik), I manage both the commercial and operational sides of the property management business, leading a team to ensure high service standards and drive business growth. My responsibilities include:
Team Supervision, Coordination & Professional Development: Manage a team of property managers and support staff, overseeing tenant onboarding, lease renewals, and property upkeep. I am also committed to their professional development, providing regular coaching, training, and feedback to support their growth in order to meet the company standards. Client Acquisition & Relationship Management: Pursuing and securing new clients (such as property owners or real estate investors) to bring more properties under management. Manage the full sales cycle from lead generation to contract negotiation, building strong, long-term relationships with property owners. Operational Excellence: Ensure the efficient running of daily operations, maintaining high standards. Continuously identify opportunities for process improvements to increase efficiency and team performance. Financial Oversight: Manage budgets, rent collection, and financial reporting, ensuring profitability across the property portfolio. Develop and implement strategies to optimize revenue, reduce costs, and maintain financial performance while delivering exceptional service. Market Growth & Expansion: Drive market growth by identifying and pursuing opportunities in the local property market. Support the expansion of the property portfolio and actively contribute to increasing the company’s market share. Key Skills & Achievements:
Lead and mentor a team to drive operational success. Expand the property portfolio by acquiring new clients and maintaining strong relationships. Improve occupancy rates and profitability through strategic management. Oversee budgets, optimize revenue, and control costs.
Guadalupe CidAssistant Brand Manager - Brand Representative for European Markets
Mar. 2017 - Oct. 2021EuropeAs an Assistant Brand Manager at Bikinis Guadalupe Cid, I wore multiple hats, contributing to the brand’s growth and presence in Europe, through a combination of strategic brand management, digital marketing, sales, and influencer partnerships. My responsibilities spanned across several key areas: • Brand Strategy & Product Management: Supported brand strategy development, product lifecycle management, and collaborated with design teams to align product offerings with market trends. • Social Media & Digital Marketing: Developed and executed social media strategies, managing campaigns across digital marketing platforms to drive engagement and conversions. • Sales & E-commerce Management: Analyzed B2B and B2C sales performance, prepared reports, and optimized e-commerce platforms to increase online sales and improve merchandising. • Influencer & Partnership Management: Led influencer partnerships, managing budgets and executing collaborations that boosted brand visibility and customer engagement. • Campaign Coordination: Organized product photoshoots, coordinating with models, photographers, and creative teams to ensure alignment with brand image. Key Achievements:
• Increased social media engagement through targeted content and paid ads.
• Contributed to a growth in online sales via optimized digital campaigns.
• Successfully managed influencer partnerships, resulting in the actual brand presence in Europe
GucciLuxury Senior Fashion Advisor
Nov. 2015 - Jan. 2017Barcelona e Região, EspanhaAs a Senior Sales Assistant at Gucci, I developed a high level of expertise in luxury retail, focusing on exceptional customer service, sales, and visual merchandising. My role involved:
Customer Service & Sales Advisory: Provided tailored advice and guidance to clients, utilizing deep product knowledge to offer a personalized shopping experience. Built and maintained an updated client book, fostering strong, long-term customer relationships. Sales Achievement: Contributed to the achievement of pre-defined KPIs by meeting personal and store targets, leveraging my expertise in upselling, cross-selling, and ensuring customer satisfaction. Visual Merchandising: Worked closely with the Visual Merchandising team to execute and plan displays across several departments, ensuring that product presentations were aligned with the brand’s luxury image and seasonal trends. Luxury Retail Expertise: Enhanced my knowledge of the luxury retail sector, continuously improving my sales skills, customer service capabilities, and understanding of Gucci’s product lines and values. Key Skills & Achievements:
Consistently exceeded sales targets, contributing to store-wide success and customer loyalty.
Developed strong client relationships, maintaining an up-to-date client book and ensuring exceptional service for repeat business.
Gained hands-on experience in visual merchandising, working directly with the VM team to ensure premium brand presentation.
KTZPR & Marketing Assistant
Nov. 2014 - Sep. 2015Londres, Reino Unidohttps://www.kokontozai.co.uk - http://k-t-z.co.uk PR / Prepared Marketing Campaigns, Produced creative content for social media channels; Managed Press requests; Press releases, arranged press shipping, organized and scheduled stylists/ buyers meetings; Assisted in the sales department; Performed responsibilities and tasks as Showroom Assistant (at the Paris Showroom during Paris Fashion Week), as well as at the London Showroom // Styled and photographed for social media.
Golden LaneMarketing Assistant / Social Media Creative
May. 2014 - Oct. 2014Londres, Reino UnidoAssisted and helped preparing Marketing Campaigns, PR/ Partnerships (with brands,& bloggers), Social media marketing management - produced creative content for social media channels; Assisted and secured press coverage- answered media enquiries Informed press of new samples, collections, events // Styled brand collections and catalogues.
McGee StudioProduction Assistant - Intern
Mar. 2014 - Jul. 2014Londres, Reino UnidoCoordinated all the production work; Administered website content (WordPress Publishing Platform, Blog Tool and CMS) as well as studio social media platforms; Designed layouts, Pos-production & General studio assistance.
ReissSenior Fashion Advisor
Sep. 2013 - Oct. 2014Londres, Reino UnidoDeveloped personal Shopping / Style advisory skills; Focused on delivering high level customer service; Acquired practical knowledge in the field of visual merchandising; Contributed to the achievement of pre-defined KPIs, meeting personal and store targets.; Responsible for stock counter and IBTs as well as other administrative tasks.
OralMED Dental ClinicsMarketing Brand Promoter
Aug. 2012 - Aug. 2013All Country Clinics (Portugal)Marketing Actions / Brand promoter
Atelier Joana VasconcelosProduction assistant
Jan. 2010 - Mar. 2010Lisbon, PortugalProduction assistant - Sewing, collage and patchwork; Part of the organization group of the exhibition"SEM REDE" in CCB (Cultural Center of Belém, Lisbon, Portugal)
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