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Work Background
SiftSenior Product Designer
Jul. 2022As the sole product designer, I led the design vision for Sift and contributed to product strategy and decision making. I designed new features including dotted line relationships which allowed users to represent non-traditional relationships within their organization and introduced self-service user onboarding which resulted in increased G2 reviews and a 35% reduction in customer support tasks and tickets. I redesigned the free trial experience by removing 58% of steps which boosted trial acceptance rates by over 45% in a 3-month period. Met regularly with the Sales and Marketing Team to turn company goals into actionable design work. I maintained and updated Sift’s design system through ongoing collaboration with the engineering team, built new components, added accessibility guidelines and continued integration with Material 3’s updated best practices.
GetThruUX Designer
Jan. 2022 - Jun. 2022United StatesI worked with a team of designers to improve dialer manager dashboard observability by simplifying the experience through an in-house campaign management dashboard. Collaborated with the engineering team to build a more reliable caller state indicator to reduce dropped calls by 10% and improve campaign outcome and outreach goals. Contributed to the “Safe Window Dialing” feature which prevented campaigns from conducting calls or outreach outside of legal time limits.
GetThruUser Experience Designer
Jul. 2021 - Jan. 2022-Collaborated with designers, engineers, and product team to improve the usability of GetThru's main products
-Contributed to Marketing by updating marketing material with new copy and images
-Participated in the Research and Development of new features and tools
FreelanceFreelance UX/UI Designer
Jan. 2021Led user research activities including A/B testing and usability testing with enthusiastic sports fans prior to app launch. Designed game interactions (buttons, animations, and win and loss behavior) through wireframes, prototypes and user flows. Steered product discovery in the App Store which resulted in over 1,200 downloads of the app.
HiveFreelance Writer
Aug. 2019 - Mar. 2020Remote-Wrote 2 weekly SEO-based high-traffic articles for Hive Media in the motorcycle and automotive space -Worked with remote editing team to accept new assignments -Added and edited 1000's of images to written work to appear on Hive Media client site
GetThruTechnical Support Specialist
Jul. 2019 - Jan. 2022Remote-Speak with clients to understand their journey with the product and gathered feedback on ways we can improve GetThru's tools
-Address, diagnose and troubleshoot technical errors and issues that arise with software
-Collaborate with the product team to propose new features that help the user
DealerSocketTechnical Support Engineer
Aug. 2018 - Jul. 2019Irving, Texas-Assist users with the products and services by answering questions via ticket, phone and chat and using critical thinking skills to solve problems involving their use -Create and document new remediation and solutions for emerging issues
-Replicating and escalating to Tier 3 Support staff any issues involving product performance and/or content issues
ValnetFreelance Writer
Jan. 2018 - Mar. 2019Remote-Wrote high-traffic content that drove 1,000,000+ views to the Valnet site
-Pitched weekly story/article ideas to editors
-Delivered 2 completed and edited articles weekly
GEICOCustomer Service Representative III
Oct. 2015 - Jan. 2017Richardson, TX -Assist policyholders with managing their Auto Policy and advising the best options to best fit their auto insurance needs. -Meet and maintain efficiency goals of 60+ calls per shift under 3 minutes per call for myself and conducting weekly training with an emphasis on positively improving and maintaining team metrics.
LegendsChef
Aug. 2012 - Oct. 2016ATT Stadium-Worked with executive and sous chefs to meet production deadlines. -During events, running my own stand and acting as standing head chef, and training new chefs. -Following safety guidelines by taking temperatures of food periodically, storing and labeling food correctly before, after and during events.
Self-employedSweet Recycle LLC
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