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Work Background
Superior Data SolutionsOwner/CEO
Nov. 2024Washington, District of Columbia, United StatesAs the Owner/CEO of Superior Data Solutions in Washington, DC, I led the company in connecting businesses with wireless technology and data connectivity solutions. By providing needs-based consultation, I ensured that organizations received tailored solutions to help them succeed in the future.
T-MobileAccount Executive
Jun. 2021 - Oct. 2024Reston, Virginia, United States• Managed a portfolio of high-value clients, ensuring their needs were met and exceeded through tailored wireless and cloud based solutions.
• Analyzed customer data to identify growth opportunities and implemented strategies to capitalize on them.
• Collaborated with internal teams to ensure client requirements were accurately communicated and met.
• Built and maintained long-term client relationships, achieving a 98% client retention rate.
• Identified new business opportunities and expanded the client base by closing new accounts.
• Provided regular reports and updates to senior management on sales performance and client satisfaction.
T-MobileIndirect Account Manager
Mar. 2019 - Jun. 2021Reston, Virginia• Managed contract with a regional third-party retailer, including providing training, operations support and performance management.
• Increased contract account revenue performance 96% year over year
• Improved market wide Customer Promoter Scores by 87% within 90 days of taking over the account
• Oversaw systems integration project for new point of sale tool as well as conversion to a new inventory management and cash control mechanism
First Baptist Church of District HeightsCreative Director
Sep. 2018 - Apr. 2022District Heights, Maryland, United States• Responsible for leading an interdisciplinary creative team to generate messaging and marketing campaigns for individual products and the organization. • Developed key go-to-market strategies for specific programs.
• Created social media strategic plan and developed a social media team to manage content.
Global MandateBoard President
Feb. 2018 - Jan. 2024Oxon Hill, Maryland, United States
T-MobileRetail Sales Manager
Jun. 2012 - Apr. 2019• Provided employee development for multiple teams, creating a training model that was instituted in multiple locations
• Increased single site revenue generation by 150% year over year. • Originated targeted marketing and outreach programs to expand our customer base in Charles, St. Mary's, and Calvert counties. • Consistently exceeded performance targets for each location.
T-MobileAssistant Store Manager
Oct. 2011 - Jun. 2012
T-MobileLead Retail Consultant
Sep. 2010 - Oct. 2011
brandEdge, Inc.Owner, Chief Brand Strategist
Jan. 2004 - Sep. 2010Tallahassee, Florida Area• Created a complete rebranding campaign for a local non-profit organization that resulted in a 25% increase in membership.
• Planned, created, and executed a large-scale marketing campaign for an annual national conference leading to a 57% increase in attendance and an 85% increase in overall revenue year-over-year.
• Provided market research that drove key marketing strategies for clients. • Created and managed brand and marketing events for commercial and non-profit organizations that led to increased revenue and improved customer perception.
Verizon WirelessAssistant Store Manager
Jan. 2004 - Feb. 2007Tallahassee, Florida AreaSuccessfully trained, developed, and led a high-performing sales team to achieve superior sales and operational performance. Created a program focused on acquiring and maintaining small business customers in the retail channel that was adopted in stores throught NE Florida.
Alvin Stewart Ministries/ALARM InternationalConference Coordinator
Jul. 2001 - Feb. 2004Tallahassee, Florida AreaSuccessfully developed, planned and coordinated logistics for 5 annual conferences with attendance as high as 13,000 attendees. Responsible for site selection, contract negotiation, securing travel for panel guests and speakers, financial controls, volunteer coordination and other logistics.
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