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Work Background
OptumSenior Tech Implementation Project Manager
Jul. 2021Facilitate and support implementing clinical and business applications in healthcare setting
Work closely with Operations, IT and vendors in to implement solutions
Report deviations on project progress and timeline to stakeholders (business, technology, and others)
Identify and mitigate risks to project progress
Keep project execution statuses up-to-date in standard work tracking tools, including everything from information about timelines to milestones of specifically defined deliverables
Ensure the teams allocated to each project understand the business’s priorities and are aligned to them
Facilitate routine project meetings, project reviews, and ad hoc meetings as necessary
Identify dependencies between projects that might affect the delivery date, and coordinate dependencies between cross functional teams in a matrix org structure
Understand the workflows and technology department processes to support project execution
UnitedHealthcareBusiness Solutions Tech Project Manager
Mar. 2020 - Jul. 2021Solicit, review and analyze business requirements
Write business and technical requirements
Communicate and validate requirements with stakeholders
Validate solution meets business needs including co-ordination of UAT
Apply technology to enable business solutions
Create process documentation and translate to solution designs by working closely with the development team
Supporting existing processes and implementing change requirements as part of a structured change control process
·Problem solving issues and providing timely responses and solutions as required.
Working within project planning constraints, communicating any project risks and issues to the delivery/project manager
Identify technical and business opportunities as appropriate
UnitedHealth GroupSenior Product/Marketing Database Analyst
Mar. 2016 - Mar. 2020RemoteProduct & User Experience Owner for Marketing Data Warehouses related to HealthPlan benefits and product details
Established SharePoint Users Portal & Created Brand Identity & Communication Templates for Data Warehouse
Managed User Communication, Troubleshooting, and Onboarding
Established Cross-Functional Partnerships to Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products, processes and technologies
Utilize SQL for data mining, to create net new solutions, modify existing content, and distribute the data to users via SSRS and or Tableau
Analyze reporting inventory and identify opportunities to consolidate, optimize or decommission reports that are no longer needed.
Drive the development, monitoring, review, and evaluation of new metrics, KPIs, key risk indicators, reports & dashboards, utilizing data discovery techniques across complex data sets.
Quality IndustriesEnterprise Transformation Analyst
Mar. 2015 - Jan. 2016La Vergne, TNLa Vergne, TN based precision metal manufacturing company serving the automotive, electrical, and solar industries. Running on a highly customized instance of Vantage 5.2 since 1995, the implementation of Epicor 10 is my primary focus. • Managed the Epicor 10 ERP Implementation project to include scheduling, budget management, project plan development, and balanced development activities against organizational initiatives
• Facilitated cross-functional team discussions regarding processes and policies to define business requirements
• Analyzed, researched, and reviewed current state processes for improvement
• Created project specific communications, presentations, and publications from production floor announcements to Executive Review
• Created an online time tracking tool to streamline recording time for capital expense.
Symmetry SurgicalBusiness Solutions Lead
Nov. 2012 - Dec. 2014Nashville, TN• Used T-SQL stored procedures and code such as Joins, sub-queries, and aggregate functions to return data from the ERP system and Data Warehouse for ad hoc and subscription based reporting needs.
• Maintained and updated Data Warehouse tables, creating, inserting, and updating fields whenever necessary
• Created backup SQL tables whenever necessary • Managed and Administered SharePoint site, adding and deleting web part content, updating permissions, role and subscriptions for end users.
• Managed over 150 SharePoint Report subscriptions for field sales force and management • One of 3 Project leaders on the successful launch of SymmetrySurgical.com, extracted, cleansed, and reformatted product data for publication online for over 23k products
• Project Manager for the Cross & Quote Tool project which allowed field sales reps the ability to cross reference competitor item numbers, return SymSurg item numbers, price, quote, and print to PDF from their mobile devices
Symmetry SurgicalSales Administration Manager
Apr. 2012 - Nov. 2012Nashville, TN• Managed the transfer and administration of over 90 corporate purchasing contracts.
• Managed Sales Administration department of four Sales Analysts while preparing for the Codman acquisition transition from Johnson & Johnson. We also transitioned from Great Plains to Epicor in conjunction with the Codman acquisition. • Worked with J&J key functional leaders in preparation for transition.
• Analyzed, standardized and cleansed J&J customer data, and imported into Epicor
• Served on the cross-functional leadership team during implementation process • Taught basic SQL query writing and navigation. • Designed and implemented key pricing logic still in place today, and managed the upload of all detailed pricing data.
• Process and compiled direct sales reports from distributors
Symmetry SurgicalSales Administrator
Oct. 2009 - Apr. 2012Nashville, TN• Managed a $28MM (Three year sales volume) GPO surgical instrument contract analysis and assisted VP Contract sales with contract renegotiation
• Managed data integration during Olsen acquisition. Extracted master (2K + parts & 800 + customers) data from legacy system, standardized, reformatted, and loaded into Great Plains.
• Managed admin fees and reporting for several national contracts with annual sales volume ranging from $500K to $10MM with companies such as HealthTrust Purchasing Group, Premier Purchasing Partners, Novation, MedAssets/Broadlane, Surgical Care Affiliates, and Federal DAPA & FSS agreements.
• Trained & Managed the day to day activities of the Sales Administrative Assistant
• Worked directly with Symmetry Medical’s chief legal counsel to analyze and negotiate new purchasing contracts
• Responsible for preparing all monthly sales-reps’ commission reports and payments, $150K monthly average
• Process territory transitions and manage account assignments based on 40K+ Zip Code database
• Responsible for checking the accuracy of all new customers’ database profiles
• E-commerce site development team member – worked with a third party developer to create and launch SSi’s new website. www.specsurg.com and intranet site www.infosourcessi.com • Intranet project coordinator – worked to launch and validate several internal SQL reports for our sales reps and sales managers.
• Co-wrote internal process & procedure for web orders, trained employees in 4 departments on process. • Prepared monthly, weekly, daily and ad hoc reports as requested by executive management
• Trained on SQL Server Reporting Services; managed the conversion of our Crystal reports to SQL reports
Symmetry SurgicalSales Analyst & Desktop Support
Jun. 2008 - Oct. 2009Nashville, TN• Responsible for processing all monthly sales tax returns; over 70 returns each month averaging over $80K in monthly tax liability
• Co-coordinated Annual National Sales Meeting; responsible for off-site tech, PowerPoint, room set-up, and $30-$45K budget analysis • Responsible for generating monthly, weekly, and daily Crystal reports
• Monitored monthly GPO sales activity for three national contracts
• Processed expense reports for over 30 sales representatives, regional managers and executive management
• Made travel arrangements for executive management
• 20% of my time was devoted to assessing, troubleshooting, correcting end-user PC issues, and installing new software
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