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Work Background
Aleph Group, IncHead of Product Management
Jun. 2022London Area, United KingdomResponsibilities
Create the strategy, pipeline, and product specifications for Aleph Ad/Campaign platforms on X(Twitter) and Reddit. Overseeing interactions with partners and stakeholders on social media channels like Reddit and X(Twitter). Promote the OKRs of the Aleph Product Management organisation.
RingCentralDirector of Product Management
Jun. 2022 - Jan. 2024London Area, United KingdomResponsibilities
Formulate strategy, pipeline, product requirements & use cases for RC’s Unified Communication and Contact Center portfolio. Manage the relationship with EMEA Global Service Providers (Vodafone group, DT group etc.). Maintain OKRs framework for the EMEA Product Management organization
unifonic IncSenior Director of Product Management - Communication Cloud
Jan. 2020 - Jun. 2022Dubai, United Arab EmiratesResponsibilities
Developed and executed the strategic vision, product definition, and portfolio management for the Communication Cloud, which encompasses SMS, Voice, Video, and Chat APIs. Oversaw the continuous improvement and enhancement of our customer and admin dashboard (Unifonic Cloud interface and console). Responsibilities included maintaining the OKRs framework, conducting ongoing competitive market analysis, and evaluating new competitive offerings.
VonageDirector of Product - Connectivity & Programmable Network
Feb. 2018 - Jan. 2020London, United KingdomResponsibilities
Developed a forward-thinking strategy, conceptualized innovative ideas, established product requirements, and defined use cases for Nexmo's Connectivity Services and network programmability. Played a key role in the selection and onboarding of telco partners crucial for the global delivery of Nexmo's Connectivity Services. Additionally, maintained and oversaw the OKRs framework for the Programmable Network squad.
TwilioSenior Product Manager
Mar. 2017 - Feb. 2018London, England, United KingdomResponsibilities
Devised a comprehensive strategy, outlined requirements, and crafted use cases for the connectivity services offered through Twilio's Super Network. Collaborated with both the Carrier Relations and Engineering teams to implement the best connectivity solutions for Twilio's Product suite. Additionally, supervised the OKRs framework for the Programmable Network squad, ensuring the definition of clear performance metrics and goals.
MHP – A Porsche CompanyProduct Lead (UK)- Connected Vehicle
Nov. 2015 - Mar. 2017Birmingham, United KingdomResponsibilities
Conveyed the company's vision for the connected vehicle portfolio, which included services like vehicle tracking, remote vehicle control, infotainment services, driver and vehicle safety, vehicle connectivity, autonomous driving, and intelligent electric charging. Also managed client relationships and facilitated the creation of Connected Car assets in the UK market. Led the delivery of digital and connected car solutions for clients in the UK while overseeing the local MHP delivery team.
Traffilog UKHead Of Product Management
Dec. 2013 - Nov. 2015London, United KingdomResponsibilities
Managed end-to-end project deployments, proof of concepts (POCs), and pilot programs for key accounts. Delivered compelling presentations to customers on the company's Driver Behaviour, Remote Diagnostics, and Vehicle Tracking portfolio. Role included spearheading bid management, nurturing valuable partner relationships, and creating impactful marketing collateral.
VodafoneCxP Business Partner (FTC)
Jan. 2013 - Dec. 2013GreeceResponsibilities
• NPS management for the Enterprise Business Unit • NPS analysis and reporting to the CEO, EBU and COPS Directors
• Status report of CxP initiatives to VF Group
INTRASOFT InternationalUnified Communications Product Team Lead
Mar. 2011 - Dec. 2012Responsibilities
• Product management, analysis and presales support for the company’s multimedia contact center and VAS platforms portfolio.
• Design and creation of the marketing and sales support material, for the company’s platforms and services portfolio.
• Analysis and tracking of current and prospective customer needs.
• Analysis and monitoring of local competition.
• After sales support and feedback collection from the customer.
OTE Group of Companies (HTO)Product Manager
Feb. 2008 - Mar. 2011Responsibilities
• Product design, creation and analysis of the company’s post-paid residential rate plans and basic services portfolio.
• Design and creation of POS marketing material and sales support material for the company’s post-paid residential rate plans and basic services portfolio.
• Design and creation of the marketing communication plan (TV/radio/web/press) of the above mentioned portfolio. • Product monitoring and P&L analysis of various post-paid add-on products. • Budgeting, forecasting and performance tracking of the above mentioned products and services.
OTE Group of Companies (HTO)Project Manager
May. 2003 - Feb. 2008Responsibilities
• Service design and creation of the company’s Voice, Messaging and Intelligent Network services (on various platforms).
• Offer evaluation and procurement of H/W and S/W platforms to be installed.
• Service launch and administration of the company’s Voice, Messaging and Intelligent Network services.
• Project management.
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