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Work Background
MarsDigital Technologies Sr. Lead - Pet Nutrition
Sep. 2024Ontario, Canada · Remote
FujitsuTechnology Advisor - Manufacturing & Digital Supply Chain
Sep. 2022 - Sep. 2024Americas RegionOut of disruption, a new generation of manufacturers is emerging. A generation not defined by sector, region, or number of years in business. But by a commitment to building sustainable manufacturing processes for a sustainable future. The question is - how to deliver on this change? By empowering your workforce through smart manufacturing technologies. Fujitsu can partner with you to create new value at whatever stage you're at in your transformation. With our wide-ranging portfolio of intelligent manufacturing solutions, we can super-charge your makers to drive sustainable growth - for your business, society, and our environment.
MarsDigital Technologies Sr. Manager
Jan. 2021 - Sep. 2022Waterloo, Ontario, CanadaEnable a technology landscape that makes users fall in love with their jobs and customers fall in love with our Royal Canin brand. Lead through constant change. Provide the vision and direction necessary to transform critical platforms, products and projects - including: ERP, Order Management, Payments, WMS, TMS and Final Mile. Enable Data Governance and Data Ops. Accountable for multi-million dollar P&L. Role model Agile and resilient leadership. Trail blaze in our I&D work by establishing and leading national US chapter of Women of Mars resource group. Challenge the status quo. Think differently.
Royal CaninDirector of Business Capabilities
Feb. 2019 - Jan. 2021Greater St. Louis AreaLead a team of exceptional rebels, fighting against mediocrity and disengagement. Deliver breakthrough performance by enabling capabilities that accelerate growth and value creation for our organization. Team members (1) co-pilot transformation initiatives as execution experts (1Navision DS Dynamics and the OMS,) (2) create the conditions for strategic decisions to be made through effective processes (US PMO and Business Capability Intake,) (3) build data governance structure and evangelize data-driven decision making, and (4) build an enterprise change management Center-of-Excellence. Serve as Business Continuity Manager for the US Market Unit. Coordinate Crisis response, maintain, evolve, and practice Continuity plans. Through it all partner, learn, and always strive greatly to achieve mission. Model systems leadership, design thinking, user centricity, being agile and making great things happen!
Royal CaninDirector, ERP Implementations
Nov. 2017 - Jan. 2019Greater St. Louis AreaLead the business transformation of the ERP eco-system for the largest market of the fastest growing brand within Mars. Build a capabilities landscape designed for growth, resilience and business continuity. Champion and implement the Digital Order to Cash platform, the OMS. Ensure effective delivery of the program by leading the collaboration and integration of project work between the global project team, the global technical teams, the local US project managers, and local US business process owners from Finance, Supply, Sales, Marketing, Manufacturing etc. Responsible for budget, communication and change management initiatives, influencing all levels of the organization and negotiating necessary alignment to deliver a successful implementation of the program. Serve as Business Continuity Manager for the US Market Unit. Coordinate Crisis response, maintain, evolve, and practice Continuity plans.
Royal Canin ERP Program Manager
Apr. 2017 - Nov. 2017Greater St. Louis AreaLead cross-functional project teams in the delivery of the ERP program, a business process redesign and technology effort. Define and measures success metrics, drives prioritization, provides support and coaching for project managers engaged in the program, and responsible for establishing and supporting program best practices. Coordinate US Market recovery during the Cyber Crisis event of June 2017.
Royal CaninDigital Commerce Service Manager
Jun. 2016 - Apr. 2017Greater St. Louis AreaChampion business priorities and deliver outstanding IT support in the areas of Salesforce automation and eCommerce. Ensure success of US Business-to-Business, US and CA Business-to-Consumer and US Salesforce programs through pro-active business partnership and effective management of environments, run support, new builds, and integrations.
Royal CaninDigital Commerce Project Manager (Contractor)
Oct. 2015 - May. 2016Greater St. Louis AreaProvide technical leadership for the implementation and support / run management of Salesforce, eCommerce and other web properties throughout the Americas region. Work proactively to 'bridge the gap' between business and technology to support the ultimate success of Royal Canin. Activities include leading implementations of new B2B and D2C websites, serving as support / run manager for maintenance, compliance, issue resolution, and infrastructure planning, and serving as program manager for Continuous Integration of all eBusiness platforms. Build the IT PMO.
BlackbaudPortfolio Leader, Portfolio Principal, Principal Consultant
Apr. 2012 - Oct. 2015Blackbaud is world’s leading cloud software company powering social good. Millions of users. 100+ Billion raised every year (B2B and D2C.) www.Blackbaud.com In role, ultimate owner of customer success with direct accountability for service delivery, client satisfaction, revenue retention & growth of $30M annual portfolio. Led team of consultants, solution architects, change managers, infrastructure architects, developers and quality analysts to achieve KPIs including customer satisfaction, scope compliance, forecast accuracy, billable utilization targets, and project profitability. Partnered with key stakeholders from across the organization to best support the customer need. Oversaw and accountable for complex implementations, average $2M budget, 12 – 18 month duration. Responsible for new business development opportunities and active projects. Maintained PMO. Recognized 2013 “Power Player” consultant of the year.
The LCMS FoundationDirector of Special Projects
Mar. 2009 - Jun. 2011Led multi-year, cross-organization enterprise projects to transform silo-ed operations into enterprise solutions. Components included CRM, Revenue Operations, Website Design, D2C eCommerce and HRIS. Managed 21m+ budget, complex services contracts and multiple vendor relationships. Delivered projects on- time, under-budget, and with high-levels of team engagement.
The LCMS FoundationDirector of Information Technology
Jan. 2003 - Dec. 2008Envisioned and implemented comprehensive IT strategy. Managed budget, staff, and all vendor relationships. Wrote RFPs, designed and led search processes, and negotiated and managed all vendor contracts. Served the needs of on-site, high-travel and permanently deployed user populations. Applications managed included operations processing, general ledger integration, imaging systems, trust / investment management, business intelligence, and reporting portal. Improved back-office efficiency through cross-training and elimination of redundant tasks. Reduced recurrent systems cost burden by 35%.
The LCMS FoundationDirector of Data and Reporting
Jan. 2003 - Dec. 2008Provide strategic planning and management of operations division.
Concordia Publishing HouseManager of CRM Initiatives
Apr. 1998 - Oct. 2005
Various - Professional TheatreProject Manager
Jan. 1991 - Apr. 1998The Edison Theatre (St. Louis, MO), The New Theatre (St. Louis, MO), Creede Repertory Theatre (Creede, CO), Missouri Repertory Theatre (Kansas City, MO), The Unicorn Theatre (Kansas City, MO), JCCC (Kansas City, MO), Kansas City Opera Theatre (Kansas City, MO), Fairbanks Light Orchestra Theatre (Fairbanks, AK), Alaska Ballet Company (Fairbanks, AK), The Lee Salisbury Theatre (Fairbanks, AK), Fairbanks Summer Arts Festival (Fairbanks, AK), World Ice Festival (Fairbanks, AK)
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