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Work Background
Laloca Post HouseExecutive Producer
Jun. 2024• Managed end-to-end post-production projects at Laloca, ensuring client requirements were met.
• Oversaw deliverables, formats, and variations to guarantee high-quality final project delivery.
TELUS InternationalTeam Manager
Mar. 2021 - Jun. 2023Barcelona, Cataluña, España- Monitored team KPIs, developed personalized action plans, and guided agents to hit their targets.
- Analyzed data to spot issues and suggested process improvements.
- Held regular team and one-on-one meetings to provide feedback, performance coaching, and support.
- Ensured team members had the right training and resources to perform at their best (and got additional support when needed).
ImpressCustomer Service Manager
Jun. 2020 - Mar. 2021Barcelona, Catalunha, EspanhaLed a specialized team of 22 across Spain, Italy, Portugal, and the UK, ensuring top-notch customer service. Oversaw staff training, shifts, and motivation, while also managing hiring and dismissals as needed. Analyzed KPIs and SLAs to track performance and maintain quality standards. Used customer satisfaction data to drive improvements and ensure high NPS.
Run Zebra Run Executive Producer
Sep. 2018BarceloanaWorks closely with the ZEBRAs on various projects, overseeing the workflow from the initial client brief to final delivery. Responsibilities include assembling teams, setting deadlines, coordinating feedback, managing budgets, and ensuring the successful delivery of projects to clients.
Cooltra Motos | Movilidad a dos ruedasCostumer Care Supervisor
Jan. 2017 - Jan. 2020BarcelonaOversaw a large team and managed incidents at all levels to keep the sales cycle running smoothly. Ensured top-notch after-sales support and quality control for customer service calls. Managed service levels with daily, weekly, and monthly goals, and organized the team to provide 24/7 service.
Molotov FilmesPost Production Coordinador
Aug. 2016 - Nov. 2016BrasilManaged all deliveries for political campaign content shown on TV, focusing on editing and finalizing a 10-minute daily program. Handled the budget, managed team skills and schedules, and ensured high-quality final videos. Oversaw every step of video conversion and organized all project backups.
Visto FilmsAccount Manager & Production Manager
Jan. 2015 - Mar. 2015BrazilCoordinated and produced videos for clients like Red Bull and Pernod Ricard. Handled briefings, organized shoots, and ensured smooth communication between teams and clients to deliver final videos on time and to the required quality.
Realejo FilmesAccount Executive y Post Production Coordination
May. 2012 - Nov. 2014BrazilManaged client briefings and coordinated the entire workflow from inception to final delivery. Experienced in coordination video production and post-production across various content types, including TV ads, web content, branded content, institutional videos, and documentaries. Worked with top clients like MasterCard, Renault, TIM, Pfizer, Samsung, and Globosat, as well as agencies such as RIOT, SAMBA, WMcCann, and Capuccino Digital.
JET MOBOwner partner
May. 2011 - Jan. 2012BrasilCoordination of production and approval of content and administrative procedures. Type of media executed - MDOOH - Midia Out Of Home.
Rede Bandeirantes de TelevisãoArt assistant
Nov. 2009 - Apr. 2011BrazilDevelopment of videos, animations and actions of banded content, with contents personified to each client, destined to TV Minutes, TVO and NEXTMIDIA. Communication channels available in public transport in Brazil (metro, bus and railways).
TV PinGuimAnimation and production assistant
Jun. 2007 - Dec. 2008BrasilCreation of animations of the drawings of the TV series - Peztronaut. The series was directed to children and debuted on the Discovery Kids channel on April 20, 2009, and was quite successful.
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