DigitalSpeed CommunicationsDirector of Telecom Operations
Apr. 2004 - Dec. 2014Philadelphia PA• Deployed sDSC Core Network: Cisco 6509 aggregation switch platform, Cisco ASR routing platform, Acme Packet Session Border Controllers.
• Ensured "5-9s uptime" for customer/core networks, maintaining constant high availability.
• Oversaw Carrier Interconnections for IP/TDM/Voice & E911 Services.
• Collaborated with internal teams to manage timelines and responsibilities, ensuring successful implementation of all order types, including New & MACD orders.
• Oversaw departmental SGA's timely quality inventory management and process improvements, escalating customer experience while maintaining customer networks.
• Pioneered Product Development & Management for a business approach across all products: Ethernet, traditional & sip voice, and WAN services on/off network.