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Work Background
TELUS BusinessEntreprise Client Success Manager
May. 2024 - Nov. 2024Led the TELUS MDR SOLUTION Success department, driving strategic client management and operational excellence.
Oversaw 15-20 Quarterly Business Reviews (QBRs) monthly for French and English-speaking clients, significantly enhancing client engagement and renewal strategies
Designed and implemented a comprehensive tracking system for 200+ clients, substantially improving operational efficiency and client management processes.
Facilitated cross-functional communication between critical teams, including: TELUS Partner
Cyber Security
Sales
Product
TELUS Executive Teams Played a pivotal role in strategic business mediation, particularly during client security ransom incidents, providing critical insights and contributing to decisive business solutions and risk mitigation.
THE ROZAY GROUPFounder / CEO
Mar. 2024I work with fashion brands to help them scale through:
✔ Creative Strategy – Elevating brand identity, content, and storytelling.
✔ eCommerce Optimization – Fixing conversion leaks, reducing returns, and increasing customer lifetime value.
✔ Tech Stack Strategy ✔ Retail Shopping Experience Instead of juggling multiple SaaS vendors, brands work with me as a trusted partner to streamline growth. 💡 Current Focus: Building The Rozay Group into a premier eCommerce & creative growth advisory firm.
📩 Want to explore growth opportunities for your brand? Let’s chat—DM me or book a call.
PVH Holdings GmbH (Tommy Hilfiger & Calvin Klein)Bilingual E-commerce Account Manager
Jul. 2017 - Dec. 2019• Managed partnerships with major retail clients like Nordstrom, Hudson Bay, SSENSE, boosting cross-selling opportunities by 31%
• Collaborated with global vendors to ensure timely product development and delivery
• Spearheaded a project to streamline order processing, cutting delivery times boosting customer satisfaction
FreelanceFashion Stylist/ Creative Director
Jan. 2016 - Mar. 2021Providing private fashion services to Global Artist and Fashion brands
Kijiji Digital Advertising Manager
May. 2015 - Jun. 2017Built relationships with key decision-makers resulting in a 15% increase in customer satisfaction.
Managed activation budgets and identified spending mix and opportunities
Assisted in the creation of digital media plans for upcoming client campaigns.
Utilizing Google Analytics and Google Ad Manager to obtain site traffic and inventory availability.
Coordinated campaign strategies and client KPI’s with Ad Operations
Managed contracts, sales funnel and package tiers through salesforce
Worked with Agency partners by providing revenue reports, setting up special Insertion Orders/invoices
Reconciliation of Monthly Invoice Revenue Reporting for Finance Team and Key Shareholders.
TW | Toronto Women's Fashion WeekToronto Fashion Week/Consulant
Aug. 2014 - Oct. 2014-Worked a long side Canadian designers to conceptualized Trunk Shows during fashion week
- Curated celebrity and VIP guest list
- Generated key-style selling reports
- Model casting
Stylist BoxFashion Showroom Coordinator
Jan. 2014 - Apr. 2014Assisted with model casting for designer projects
Managed inventory by replenishing clothing items for pulls and returns
Conducted weekly press research for brand PR coverage
Organized racks by transitioning designer collections from old to new seasons
Onboarded new designers
Canada Philippine Fashion WeekFashion Director
May. 2013 - Jul. 2014toronto
Beehive DesignMarketing/Executive Assistant
Apr. 2013 - Mar. 2014Led the creation and execution of social media strategies and promotion of the launch of the Magazine
Identified new sales opportunity via cold emailing and prospecting at agency and retail
Engaged and contributed in regular sales reviews and forecast activities
Monitored trends and pulled inspiration via social media platforms in order to strategize content placement
Developed and updated media kit and sell sheets
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