Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Entreprise Client Success Manager
TELUS BusinessEntreprise Client Success Manager
May. 2024 - Nov. 2024Led the TELUS MDR SOLUTION Success department, driving strategic client management and operational excellence. Oversaw 15-20 Quarterly Business Reviews (QBRs) monthly for French and English-speaking clients, significantly enhancing client engagement and renewal strategies Designed and implemented a comprehensive tracking system for 200+ clients, substantially improving operational efficiency and client management processes. Facilitated cross-functional communication between critical teams, including: TELUS Partner Cyber Security Sales Product TELUS Executive Teams Played a pivotal role in strategic business mediation, particularly during client security ransom incidents, providing critical insights and contributing to decisive business solutions and risk mitigation.
Founder / CEO
THE ROZAY GROUPFounder / CEO
Mar. 2024I work with fashion brands to help them scale through: ✔ Creative Strategy – Elevating brand identity, content, and storytelling. ✔ eCommerce Optimization – Fixing conversion leaks, reducing returns, and increasing customer lifetime value. ✔ Tech Stack Strategy ✔ Retail Shopping Experience Instead of juggling multiple SaaS vendors, brands work with me as a trusted partner to streamline growth. 💡 Current Focus: Building The Rozay Group into a premier eCommerce & creative growth advisory firm. 📩 Want to explore growth opportunities for your brand? Let’s chat—DM me or book a call.
Bilingual E-commerce Account Manager
PVH Holdings GmbH (Tommy Hilfiger & Calvin Klein)Bilingual E-commerce Account Manager
Jul. 2017 - Dec. 2019• Managed partnerships with major retail clients like Nordstrom, Hudson Bay, SSENSE, boosting cross-selling opportunities by 31% • Collaborated with global vendors to ensure timely product development and delivery • Spearheaded a project to streamline order processing, cutting delivery times boosting customer satisfaction
Fashion Stylist/ Creative Director
FreelanceFashion Stylist/ Creative Director
Jan. 2016 - Feb. 2021Providing private fashion services to Global Artist and Fashion brands
Digital Advertising Manager
Kijiji Digital Advertising Manager
May. 2015 - Jun. 2017Built relationships with key decision-makers resulting in a 15% increase in customer satisfaction. Managed activation budgets and identified spending mix and opportunities Assisted in the creation of digital media plans for upcoming client campaigns. Utilizing Google Analytics and Google Ad Manager to obtain site traffic and inventory availability. Coordinated campaign strategies and client KPI’s with Ad Operations Managed contracts, sales funnel and package tiers through salesforce Worked with Agency partners by providing revenue reports, setting up special Insertion Orders/invoices Reconciliation of Monthly Invoice Revenue Reporting for Finance Team and Key Shareholders.
Toronto Fashion Week/Consulant
TW | Toronto Women's Fashion WeekToronto Fashion Week/Consulant
Aug. 2014 - Oct. 2014-Worked a long side Canadian designers to conceptualized Trunk Shows during fashion week - Curated celebrity and VIP guest list - Generated key-style selling reports - Model casting
Fashion Showroom Coordinator
Stylist BoxFashion Showroom Coordinator
Jan. 2014 - Apr. 2014Assisted with model casting for designer projects Managed inventory by replenishing clothing items for pulls and returns Conducted weekly press research for brand PR coverage Organized racks by transitioning designer collections from old to new seasons Onboarded new designers
Fashion Director
Canada Philippine Fashion WeekFashion Director
May. 2013 - Jul. 2014toronto
Marketing/Executive Assistant
Beehive DesignMarketing/Executive Assistant
Apr. 2013 - Mar. 2014Led the creation and execution of social media strategies and promotion of the launch of the Magazine Identified new sales opportunity via cold emailing and prospecting at agency and retail Engaged and contributed in regular sales reviews and forecast activities Monitored trends and pulled inspiration via social media platforms in order to strategize content placement Developed and updated media kit and sell sheets

Requests

Touchpoint image
8
Looking for a Job
VP & Director Roles in Customer Success & Marketing
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Rosa on Intch
Startup Founder
249688 people
15
Business Director @ Aria
18
Founder, Chief Consultant @ DiGiForces
23
President @ Kindle Kreative
Startup FounderProduct Consultant
55222 people
23
President @ Kindle Kreative
15
Cybersecurity @ Security For Startups
15
House cleaning @ BLANK