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Work Background
pkj ConsultingPrincipal Consultant
Apr. 2025
NETSOL Technologies Inc.Senior Business Analyst
Oct. 2023 - Mar. 2025
BullhornSenior Product Manager
Jul. 2022 - Aug. 2023• Managed strategy and roadmap for a project to re-engineer a legacy application on a new platform
• Coordinated Architecture, Development, Product Owner and UX Designer efforts within a cross-functional team to driver product development
• Defined milestones and success criteria for Development
• Built and maintained subject matter expertise in Time & Labor
DataScanProduct Manager - Wholesale Finance Systems
Mar. 2019 - Mar. 2022Alpharetta, Georgia, United StatesResponsible for the product strategy, roadmap, and backlog of a B2B accounting and inventory management package for the Inventory Finance industry. Lenders use DataScan's systems to manage floorplan lending to auto and other types of dealers, along with a dealer portal which allows those dealers to access data and manage their relationship with their lender. DataScan discovers business problems and create innovative solutions to provide value to both client and company using established best practices and processes for client interviews, requirements gathering, data gathering and analytics . This role also encompasses the creation of release notes, feature documentation, assisting with product marketing, user documentation, and training materials. I've been leading a small team to redesign a customer portal from Struts to Angular, enabling Product Owners and Ux Designers to modernize functionality, establish UI standards, and build new data export functions that engineering and QA can act on and deliver to market.
DataScanManager-Knowledge Intelligence
Nov. 2017 - Mar. 2019Alpharetta, Georgia, United StatesManager of newly formed group to aggregate and manage corporate and industry knowledge. Implemented MadCap Flare as content management system and integrated with Atlassian and SalesForce platforms. Led team in the creation of templates and content for client-facing, internal, and marketing consumption.
DataScanProduct Consultant / Senior Business Analyst
Sep. 2006 - Oct. 2017Alpharetta, Georgia, United StatesThe Product Consultant and Business Analyst roles shared many of the same responsibilities with slightly different levels of accountability. As a Product Consultant I worked with current or prospective clients to understand their business processes, pain points, and integrations in order to identify and document product or integration gaps, which would then be fully documented as business requirements to be delivered to engineering. Product consulting also included product demonstrations, responses to RFPs, and sales engineering duties, with significant exposure to upper management and C-Suite audiences, along with working with client technical and project resources. Business Analysis was focused less on direct client engagement and more on translating known requirements into Use Case documents to be used throughout the SDLC.
DataScanDirector of Implementation
Jun. 2003 - Aug. 2006Alpharetta, Georgia, United StatesLed team of Implementation Project Managers and technical resources to implement new clients onto the Wholesale Management System, an accounting and inventory management suite for the Wholesale Finance industry, along with the Collateral Management System, an inventory audit and risk management tool. Responsible for team of 8 Project Managers and 5 technical resources and all related activity, including project planning and reporting, client management and relations, implementation and training activities, data conversion, transition to support, and post-production consulting and support. Daily client contact including status reporting, managing issue escalation, and negotiating timelines. Oversaw six major implementations, accounting for over $4 Billion in floorplan outstandings and generating significant ongoing revenue for the company.
DataScanSenior Business Analyst
Mar. 2002 - Jun. 2003Alpharetta, Georgia, United States
DataScanManager, Customer Support
Aug. 1999 - Mar. 2002Alpharetta, Georgia, United StatesManaged support staff of 8-10 associates in the support of accounting, inventory management, and risk management systems for the wholesale finance industry. Assisted in the management of issues, drove escalations to development and/or management staff. Supervised data conversion resources responsible for migrating client legacy data into new client environments.
DataScanImplementation Project Manager
Nov. 1996 - Aug. 1999Managed implementation projects for the installation of a floorplan accounting package. Responsibilities included assisting lead developers in requirements gathering, along with software installation, user training, data migration/conversion, and support handoff.
DKSystems IncorporatedAccount Manager; Product Support; Implementation Consultant
Nov. 1994 - Nov. 1996
Best BuyDepartment Supervisor, Computer Technician, Sales Associate
Oct. 1992 - Nov. 1994
ASAP SoftwareAccount Manager
Sep. 1991 - Sep. 1992Regional account representative for B2B software sales.
BabbagesStore Manager
Mar. 1990 - Aug. 1991Retail Store Manager for consumer software and console video game hardware/softare
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