Stena LineContact Centre Agent
May. 2025United Kingdom, BangorAs a Contact Centre Agent at Stena Line in Wales, I gained valuable experience in delivering high-quality customer service in a fast-paced, customer-focused environment. My daily responsibilities included handling a high volume of inbound and outbound calls, assisting customers with bookings, and amending travel arrangements. This required strong time management and multitasking abilities, as I was often required to prioritise tasks while maintaining a calm and professional approach under pressure.
Through this role, I developed excellent communication and interpersonal skills, becoming confident in dealing with a wide range of customer queries and concerns. I worked collaboratively with other departments to resolve issues and provide seamless service, often acting as the first point of contact for customer feedback. I became proficient in using various booking and CRM systems, maintaining accurate records and processing information quickly and correctly. My attention to detail, organisational skills, and ability to adapt to changing priorities were essential to delivering a smooth and positive customer experience at every stage of the journey.
