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Work Background
BJ's Wholesale ClubClub Manager
Jun. 2021Miami-Dade County, Florida, United StatesOver seeing my second club now. Current club achieving $63,000,000 a year in Sales.
Sam's ClubClub Manager
Jun. 2013 - Feb. 2021South FloridaRan a $140,000,000 Club with Sales increases for the last 6 years. Experienced Several Inventories both for Retail and non-PI. Have planned and executed several successful events such as VIP, One day Event and Sam’s Plus/Credit Launches. Familiar with Scheduling System, P&L reports and other Organization Metrics. Total Club consists of up to 175 associates; 5 Managers and 15 Team Leaders. Proficient in Hiring/Staffing and Recruiting. Highest Associate Engagement Score in Market 3 years in a row. Took over a “Challenging Club and turned it around. Will do $8,000,000 in Digital Sales this year, 4th Highest in the Company.
Bed Bath & BeyondStore Management
Mar. 2012 - Jun. 2013ft. lauderdaleRecruited into Store Management Training Program with career path towards Multi Unit management. Successfully completed Training Program and demonstrated strong business acumen along with strategic and analytical skills.
Victoria's SecretManager
Jun. 2011 - Mar. 2012Aventura, FloridaOversee aspects of a $20-30 million store operation. Provided leadership that drove total store results with specific ownership for the product lifecycle and merchandise presentation. Drove results by developing and executing short term action plans and long term strategies. Supported growth in sales and service and ensured maximum productivity, profitability and compliance with company policies and procedures. Served on Sales Leadership Team and responsible for total store results.
Florida International UniversityAssistant Director - Retail Services
Mar. 2010 - Mar. 2011Oversaw all aspects of the University’s non-consumable Retail Services. These included multiple Business Models of Retailers such as; Barnes & Noble Booksellers, GameStop, Waves Spa, Santi’s Salon, Pronto Auto Spa and Panther Dry Cleaners. Maximized Retail Performance through regular monitoring and reporting of key metrics such as revenue, customer satisfaction, financial health and progress on process improvements. Served a pivotal role in developing university-wide policies to optimize customer service. Proactively identified risks / opportunities and drove responsive strategies for continuous improvement. Built and maintained solid business relationships with on-site Retailers to maximize value to University customers. Interpreted and maintained up-to-date contract abstracts for assigned Retailers. Worked together with the Director to ensure that all contract terms were being adhered to. Analyzed external Retail business models and supported the department in researching the viability of prospects for enhancement to the Office of Business Services (OBS) Retail and Service offerings. Managed vendors' Marketing Plans to ensure integration into OBS and University initiatives. Measured effectiveness of promotions and other marketing initiatives. Served as liaison between vendors and university entities to manage facilities and services related to vendor's operation.
United States Coast GuardRegional Manager
Sep. 2006 - Mar. 2010Provider of quality merchandise and services of necessity and convenience to Coast Guard men and women, as well as authorized patrons at competitive prices.; Spearheaded a $36 million (in sales) Region encompassing Florida, Puerto Rico and multiple stores located throughout the territory. Served a pivotal role in developing company-wide policies to optimize customer service. Provided leadership and direction to two General Managers, a number of Store Managers, and military personnel, with oversight of more than 200 employees. Ensured top performance of operations, merchandising and financial functions. Oversaw gas station operations, concessions for dry cleaning, car sales, and vending. Managed overseas shipping guidelines. Interfaced with high-ranking military personnel and key contacts in government organizations in Puerto Rico and Florida.
Lowe's Home ImprovementStore Manager
Apr. 2003 - Sep. 2006Oversaw all aspects of a $30 million store operation encompassing 116,000 sq. ft., including directing Seven Assistant Managers and 25 Supervisors, with oversight of over 130 employees. Ran multiple business lines, including Install, Commercial, Export, Special Order and Delivery. Interacted with vendors, manufacturers, suppliers, installers and 3rd party service providers.
TargetStore Team Leader
Jan. 1996 - Apr. 2003Drove team efforts in support of a $33 million store operation (110,000 sq. ft.) and managed seven Executive Managers and 32 Supervisors, with indirect oversight of 200 employees.
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