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Work Background
Child Care Resources, Inc.Claims Manager
Oct. 2013Richmond, Virginia, United States* Lead a team of 13 claims processors. Work with over 350 child & adult care centers in 5 states & DC, helping them to understand the USDA guidelines to participate in the CACFP (Child and Adult Care Food Program).
* Train new staff members on proprietary software, USDA guidelines, customer service approach.
* Train child/adult care owners/directors on USDA requirements to join the program.
* Process monthly claims and follow up with centers to help them maximize their USDA reimbursements.
Child Care Resources, Inc.Office Manager
Oct. 2013Richmond, Virginia, United States
Bonvenu Restaurantco-owner
Jan. 2010 - Mar. 2013Richmond, Virginia AreaCo-Owner/On-Site Manager of Bonvenu Restaurant. My sister and I built/conceptualized the business from the ground up. Designed interior, planned menu, hired/trained all staff, handled all administrative duties, payroll. Developed brand marketing to establish business name.
Established excellent relationships with numerous vendors. Trained all front of house staff to excel in superior customer service.
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