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Work Background
Penn Medicine, University of Pennsylvania Health SystemPatient Services Associate
Aug. 2021 - Feb. 2023Philadelphia, Pennsylvania, United StatesAs a Patient Services Associate (PSA) I assisted the practice/department in maintaining a patient/customer focus, supported the delivery of high-quality care, shared a passion for patient and customer-centered care, and assisted in meeting or exceeding patient satisfaction and financial/operational targets. A PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, performing point of service activities, assisting the physicians with operational requests and building charts for surgeries.
Harris, Baio & McCulloughAccount Manager
Jan. 2019 - Sep. 2021Philadelphia, PennsylvaniaAccount work included creative brief development, estimation and budgeting, scheduling and resource planning, and strategic positioning support. Also included web page builds and dev management for digital tools, communications, and interfaces. Worked closely with UI/UX Managers and Marketing Specialists for multiple clients.
OneMagnifySenior Digital Account Executive
May. 2010 - Jan. 2019Wilmington, DelawareResponsible for managing client activity for multiple digital accounts. Day-to-day account and project management for integrated digital campaign materials, strategy and positioning development, marketing automation, brand communications and digital advertising. Account work includes DuPont Protection Solutions, DuPont Medical Packaging and Junkosha.
Rhode Island School of DesignFellow
Sep. 2007 - Jun. 2008Providence, RIMedia Management: Gathered content, created slideshows, and managed equipment for
the Industrial Design Department digital media lobby display. Industrial Design Lecture Series: Speaker liaison, managed recordings, designed, printed and
distributed advertisement posters.
Polo Ralph Lauren ChildrenswearFull-time Intern
Sep. 2004 - Feb. 2005New York, NYSales: Assisted buyers with quarterly market appointments, sample styles display, and order input for each store and size breakdown. Ordered, maintained and allocated buys for Nordstrom regional accounts, as well as specialty store accounts. Visual Merchandising: Maintained shop layouts and images at Lord & Taylor New York, NY
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