ComcastAccount Specialist
Oct. 2013 - Oct. 2018Sterling Heights, Michigan, United States• Train and recruit Customer Account Representatives into Retention department • Make presentations at job fairs and new hire orientations • Increase sales revenue more than 40% through personally created retention strategies • Promote the value of Comcast products and services, while retaining customers and resolving billing or repair concerns • Helping customer decide which products and services best meet their needs, while retaining and increasing revenue • Creating and demonstrating consistent first call resolution strategies