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Work Background
CONTINUUMMember Experience Concierge
Jan. 2025New York, New York, United States
Restore Hyper WellnessGeneral Manager
May. 2023 - Aug. 2024New York, New York, United States-Sales and Marketing: responsible for driving sales through memberships, packages and retail opportunities; improving upon the sales process, utilizing success metrics, and conducting personalized outreach for authentic relationship building; exceeding revenue and membership growth goals. -Operations Management: maintaining a clean and secure environment for clients and staff, improving operational execution by adjusting SOPs, optimizing preexisting processes, customer service and recovery, and client retention; membership management including tours, personalized treatment recommendations, and fostering longterm relationships.
-People Management: overseeing staff of front desk representatives, estheticians and medical professionals; screening and interviewing applicants; lead performance management including setting goals, ongoing coaching, educational trainings, career development, and performance reviews; setting schedules and leveraging payroll for optimal P&L statements.
-Creative: responsible for marketing (outreach and content creation), social media planning, promotions, partnerships, event management, and retail merchandising.
Restore Hyper WellnessManager in Training
Apr. 2023 - May. 2023New York, New York, United States
ChillhouseGeneral Manager
Oct. 2021 - Apr. 2023New York, New York, United StatesResponsible for managing and developing 25+ team members across 5 departments, providing high-level service and hospitality to clients, training and educating front desk and cafe employees, managing day-to-day operations, creating team incentives, help manage the store's P&L to increase revenue and manage expenses, and assist in the development of business plans to achieve store forecasts and goals.
Charlie Love WellnessFunctional Nutritional Therapy Practitioner
Mar. 2021New York, New York, United States
HigherDOSETeam Lead Manager
Mar. 2019 - Mar. 2021Greater New York City AreaManager of two locations, responsible for staffing, scheduling, inventory and all associated operations.
Assist in marketing outreach, promotional projects and partnership outreach. Developed operations guides for employees and oversaw training; oversee seven full-time staff and up to 36 part-time staff. Responsible for onsite activities including front desk management, room maintenance, phone operations, special event management, client relations, and service recovery.
Hundred StoriesAccount Executive & Events Manager
May. 2016 - Jul. 2018New York, New YorkPlay an integral role in the implementation of events including all logistics and execution of all event details, as well as additional projects such as social media, research, writing, and other various responsibilities for both Hundred Stories’ clients, and Hundred Stories.
JoonbugMarketing and Event Manager
Oct. 2015 - Jan. 2016New York, NYFull time, seasonal role (Halloween through New Year’s Eve) assisting with expansion of event program (BarCrawls.com) for nightlife and events company.
Identified and established relationships with venues participating in events in major markets (NYC, Philadelphia, Boston, Chicago, Miami, DC, Denver, San Francisco) and several other minor markets: planned event routes in each city.
Developed and executed marketing plans for each event including creating all marketing material production (posters, flyers, email blasts, box/banner ads, maps, etc.) and coordinated with PR Department for Social Networking needs and with Promotions Department for promotional materials.
Hired on-site staff for each event and oversaw event registration, check-in and event day problem-solving.
Quintessentially LifestyleLifestyle Manager Intern
Jun. 2014 - Jul. 2014Assisted Lifestyle Managers with research for global, private members club providing worldwide concierge services.
Created itineraries for Quintessentially Lifestyle members.
Assisted guests at various Quintessentially events including Lifestyle - Moët & Chandon - Dior Homme event
Developed multiple city guides of activities and attractions for the Quintessentially Lifestyle database.
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