Restore Hyper WellnessGeneral Manager
May. 2023 - Aug. 2024New York, New York, United States-Sales and Marketing: responsible for driving sales through memberships, packages and retail opportunities; improving upon the sales process, utilizing success metrics, and conducting personalized outreach for authentic relationship building; exceeding revenue and membership growth goals. -Operations Management: maintaining a clean and secure environment for clients and staff, improving operational execution by adjusting SOPs, optimizing preexisting processes, customer service and recovery, and client retention; membership management including tours, personalized treatment recommendations, and fostering longterm relationships.
-People Management: overseeing staff of front desk representatives, estheticians and medical professionals; screening and interviewing applicants; lead performance management including setting goals, ongoing coaching, educational trainings, career development, and performance reviews; setting schedules and leveraging payroll for optimal P&L statements.
-Creative: responsible for marketing (outreach and content creation), social media planning, promotions, partnerships, event management, and retail merchandising.