Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Northwest Yeshiva High SchoolVarsity Head Coach - Boys and Girls Cross Country
Jun. 2025Mercer Island, Washington, United States
MicrosoftSr Learning Manager
Jun. 2024 - Jul. 2025Redmond, Washington, United StatesAs a Senior Learning Manager at Microsoft, I collaborated with key stakeholders to drive seller outcomes and grow revenue within the Industry Solutions Delivery group. In addition, I was a certified career coach for MCAPS employees, supporting over 6,000 employees within the inaugural year.
MicrosoftSr. Business Program Manager
Apr. 2022 - Jun. 2024Redmond, Washington, United StatesDesigned content to support the adoption of a new sales methodology for all 63,000 MCAPS Employees. In addition, I also supported new learning models, such as Learning as a Service, to help improve knowledge-based skilling for those in the field.
T-MobileSr. Program Manager - Wholesale Sales Operations (Training)
Aug. 2020 - Apr. 2022Bellevue, Washington, United StatesIn my role as Sr. Program Manager at T-Mobile, I led the development of an accelerated learning training program for new Wholesale team members, reducing onboarding time by 100 hours. I introduced self-service courses to enhance technical launch efficiency and supported learning opportunities for 200 team members. Additionally, I created the Wholesale UMagenta Intern program in alignment with T-Mobile HR initiatives.
T-MobilePartner Account Manager - Wholesale Operations
Apr. 2019 - Aug. 2020Bellevue, WashingtonLed the development of learning solutions for Wholesale Integration Efforts, created a self-service video portal for NetCracker Billing System, and supported key MVNO partners with over 100 million in revenue annually. SOX operator and tester supporting financial controls within T-Mobile Wholesale • Developed learning solutions for Wholesale Integration Efforts
• Created self-service video portal for NetCracker Billing System
• Supported key MVNO partners with over 100 million dollars of revenue per year
AT&TLead Training Manager Delivery
Jul. 2006 - Apr. 2019Bothell, WALed the evaluation of training plans for AT&T Call Center Leadership to drive sales, service, and leadership development. • Designed and developed QuickBase Hub for Lead Training Manager Team Performance documentation.
• Partnered with AT&T Strategic Partner Centers to drive performance improvements in training.
AOLCommunications Assistant
Sep. 2003 - Jun. 2006Tucson, ArizonaIn my role as a Communications Assistant at AOL, I was responsible for assisting in local communication needs, leading recognition efforts, and creating the monthly newsletter "Tech Talk." • Led metric reporting for key performance campaigns to drive center performance.
• Collaborated with local Agents to produce the newsletter, showcasing their expertise.
Spurs Sports & EntertainmentMedia Relations
Sep. 2002 - Aug. 2003San Antonio, Texas Area-Create Game Notes to promote team and individual success during the 2002-2003 season. -Assist in media requests/issues on game day. -Write press releases for events and team activities to drive positive media coverage.
Houston RocketsTicket Operations Representative
Sep. 1999 - Sep. 2002Process orders for Rockets Season and Group Tickets. Contact for NBA and visiting player ticket requests.
Colorado Xplosion - American Basketball League Account Executive
May. 1998 - Aug. 1998Denver, Colorado, United StatesIntern in the Colorado Xplosion Xecutive Xperience program
Intch is a Professional Networking App for the Future of WorkSee more people like Eric on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1108262 people
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
19
Teacher @ CFISD
15
Virtual Assistant
228856 people
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
15
Educator and Consultant @ SCCPSS
16
Author and Speaker