Digital River World PaymentsProduct Coordinator, Financial Systems/ Accountant
Mar. 2011 - Nov. 2015Incident Analysis & Problem Management: • Analyze incidents to identify service restoration actions to be taken and client impact • Reviewing problem, advanced Trouble Shooting • Produce incident management reports and Management information • Raise Change requests and Defects. • Help prioritize maintenance development(CCB) Project management for implementation of changes and improvements: • Drive the implementation of new and changed products/functions/services into the operational area. • Ensure that all affected staff are trained and provided with the appropriate documentation and information where needed • Communicate implementation status to stakeholders and analyze post Implementation, lesson learned etc. Accounting:
• Responsible for the monthly reporting
• Investigate exceptions and differences in the systems
• Prepare, execute and follow-up on client invoicing
• Reconcile client funds accounts
• Prepare and reconcile other G/L accounts • Register Dispute events