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Work Background
UPSHUR COUNTY SCHOOLSSubstitute Aide/ Cook / Secretary
Oct. 2024Buckhannon, West Virginia, United StatesI fill in where a position is needed in Upshur County Schools. My job is different day to day.
Luby Equipment ServicesOffice Administration
Apr. 2022 - Oct. 2024WV• Managed office administration tasks including time submission, driver tracking, safety protocols, and onboarding new hires at Luby Equipment Services in WV.
• Oversaw supply ordering, executive assistant duties, reception, time management, inventory tracking, and processing of accounts payable and receivable invoices.
Luby Equipment ServicesAdministration
Jan. 2019 - Sep. 2020Buckhannon, WVI coordinate inventory orders, office supplies, and travel arrangements for our staff. I help screen resumes submitted to the company and post openings to job boards. Greeting numerous visitors and helping with loading and receiving shipments. Assisted with event planning, including associated travel and logistical arrangements. Input of Invoices into our Inventory System for Equipment and Parts. In charge of collecting weekly time for each employee and submitting to Controller for payroll. Keeping a calendar of PTO for Staff.
Luby Equipment ServicesAdministration
Jan. 2019 - Sep. 2020Buckhannon, West Virginia, United States
The Allmans HouseholdProperty Manager and Operations Manager
Sep. 2016West Virginia, United StatesTime management, finances, billing, janitor, chauffeur, cook, tutor, emotional support, scheduler.
UPSHUR COUNTY CONVENTION AND VISITORS BUREAUBartender
Aug. 2016 - Aug. 2021Buckhannon, West Virginia
PharmMDPatient Engagement Specialist
Aug. 2014 - May. 2015Brentwood, TNA medication therapy management company. Contract work from home calling patients with different healthcare plans to schedule an appointment with a pharmacist from Pharm MD to complete a Comprehensive Medication Review. • Contacting patients via SDN CosmoCall, confirming HIPAA, and scheduling appointments for the pharmacist to call the patient back. • Manners are a must with speaking to the elderly and learning to stay calm and level headed when dealing with an uncooperative patient.
• Looked to my team leads for guidance when needed.
• Communicating with elderly, disability and foreign language patients. And learning to speak with an interpreter to complete difficult language barrier calls.
• Used When I Work App to select working shifts for the week.
• Multitasking on the computer while speaking on the phone to patients.
The Royal Mile GrilleGuest Services Attendant
Oct. 2013 - Feb. 2014The Woodlands, TXHelped with communication and interpersonal skills; Also, with organization and meeting deadlines in a timely manner. Enhanced conflict resolution skills, as in dealing with customers; balancing out time for each table that was accountable for. • Attention to detail for each order, double check with kitchen, delivered in an appropriate time.
• Telephone Reception to make reservations for dinner
• Working as a team; helping other coworkers when needed.
• Cashier and excellent customer service.
Benchmark Hospitality InternationalReservations Sales Agent
Feb. 2013 - Sep. 2013The Woodlands, TXHandled reservations for ten hotels across the USA; Also, with knowledge of each property and making sure the guest had everything they needed. • Process confirmations, cancellations and any changes in a timely manner and with accuracy.
• Answer inquiries of room rates, outlets and room locations of each property.
• Be familiar with property, amenities and surrounding areas.
• Handle every guest that had special requests in a professional manner.
• Keep accurate records of deposits.
• Telephone Reception for different Hotel Reservations.
• Complete all necessary projects by the assigned times. Complete documents as directed and to specifications. (The only reason I left this position was due to my Grandmother taking a turn for the worst and wanting to be with her during the last days of her life in West Virginia.)
The Royal Mile GrilleGuest Service Attendant
Aug. 2012 - Feb. 2013The Woodlands, TXHelped with communication and interpersonal skills; Also, with organization and meeting deadlines in a timely manner. Enhanced conflict resolution skills, as in dealing with customers; balancing out time for each table that was accountable for.
• Attention to detail for each order, double check with kitchen, delivered in an appropriate time.
• Learning some Spanish at workplace.
• Working as a team, helping other coworkers when needed.
• Working over a shift allotted if needed.
• Cashier and excellent customer service.
Trinity Video CommunicationsVideo Operation Analyst
May. 2009 - Aug. 2011Clarksburg, WVKey Strength:
• Customer Service
• TS/SCI Clearance (May 2009-March 2014)
• Writing & Verbal Communication
• MS Office Proficiency (Word, Excel, PowerPoint, Access)
• Organized and Multitasked
• Word Processing and Typing
• Data Entry (60 WPM)
• Confidentiality and Complaint Handling
• Worked with Unclassified, Classified, Secret and Top Secret Information through the Federal Bureau of Investigation
• Telephone Reception
• Client Relation
• Professional Correspondence Developed excellent communication, problem solving, and troubleshooting skills; also, while working with special agents and many law enforcement agencies. Considered a team player and has the ability to work on a project from site survey to completion.
• Scheduling Video Teleconference Calls
• Trouble Shooting • Monitoring systems throughout all FBI field offices and making sure they receive the updated version of software on time.
• Identifies and resolves problems in a timely manner; Develops alternative solutions; Stays with the customer until the issues are resolved.
• Testing, configuration and trouble shooting of IP and ISDN Networks throughout the FBI.
• Setup of New Systems
• Installation, configuration, integration and test of video teleconferencing and audio/visual equipment
• Conducts onsite training to customers on the operation of installed equipment.
• Replacement of Old/Broken Equipment
• Opening service center tickets for the problem; Updating tickets while system is being replaced or fixed, closing ticket once completed.
• Reporting
• End of the month reports on how many installations, service center tickets, fleet management tickets and customer service calls were taken.
• Daily use of Microsoft Office Programs
• Microsoft Word & Microsoft Excel
Stonewall ResortBeverage Cart Staff
Mar. 2007 - Mar. 2011Roanoke, WVLearned the course and used a specially equipped golf cart with coolers and storage to keep cool drinks and snacks. Organization and balancing time to make many laps was extremely important. Tracking sales and keeping inventory every day. • Obey dress code and be able to drive a golf cart.
• Must be polite, friendly, and trustworthy.
• Cashier
Stonewall ResortBanquet Server
Jun. 2005 - Mar. 2007Roanoke, WVWorked as a team and worked many long hours. Developed customer service and communication skills; also, learning proper etiquette for dining experiences. • Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
• Service to include picking up food from back hall, carrying trays to functional location, serve food and clear the food from the tables.
• Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
• Responsibilities also include cleaning of back hall and organizing of storerooms.
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