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Work Background
Procore TechnologiesProduct Manager
Jun. 2022Products include: Procore Pay, Levelset, internal tools --
Lien waivers/releases, document notarization, legal software, user management, signatures, templates, document automation, workflow optimization, credit management, financials, integrations, property research, API, construction, internal tools, legal information, deadlines, payments, compliance, remote/international teams, JIRA, agile, user feedback, product data analysis (a nice little treat for me is getting to play around in Metabase for hours on end), B2B SaaS
Levelset, a Procore CompanyProduct Analyst
Apr. 2022 - Jun. 2022Remote
LevelsetEnterprise Client Success Manager
Aug. 2021 - Apr. 2022
LevelsetEnterprise Support Specialist
Feb. 2021 - Aug. 2021Houston, Texas, United States
LevelsetPremier Support, Mid-Market and Enterprise Customers
Dec. 2019 - Feb. 2021New Orleans, LA, United States
LevelsetCustomer Support Representative
Dec. 2018 - Dec. 2019New Orleans, Louisiana
Lake Forest CollegeProgram Coordinator
Jul. 2016 - Jun. 2018Chicago, IllinoisApartment management, property inspections, internships, college student housing, FERPA, housing assignments, roommate matching, conflict resolution, off campus programs, campus partnerships, alumni partnerships, networking events, conferences/hospitality — In 2016, the In the Loop program moved to a new property, and with this transition, I also accepted new responsibilities and projects as the Loop Program Coordinator. These additional responsibilities and projects included the following: • co-development and oversight of the ACTIVATE Summer Internship Program
• serving and supporting an annual conference group of 100+ guests
• planning networking events for students and alumni each semester
• creating and supervising two additional student staff positions
• assisting campus groups and departments in reservations and visits to property
• developing and maintaining relationship with host property management
Great Lakes Association of College and University Housing OfficersCommittee Chair
Nov. 2015 - Nov. 2017Greater Chicago AreaRemote team management, tool implementation, professional conference programs and presenters, human Tetris, data analysis, survey and feedback collection, complex coordination —
In a 2-year appointment as a committee co-chair for GLACUHO's Programming and Development Committee, I was responsible for overseeing and managing the committee of approximately 20 graduate students and professionals of all levels. This experience was a professional "extracurricular" in which I was very invested. • successfully implemented productivity and collaboration software to enhance communication and teamwork for committee members spread across Indiana, Illinois, Michigan, and Ohio
• worked with subcommittees to guarantee that compliance with publications, deadlines, marketing, and strategic planning was on-task and on-time
• analyzed data from an annual needs assessment in order to better communicate the organization's professional development needs to potential conference presenters
• facilitated the training and completion of conference program proposal review with over 40 volunteer reviewers
• developed 2-day professional conference schedule with over 70 program sessions delivered to approximately 300 student housing professionals
• utilized Guidebook platform and mobile app to update conference and message conference attendees
Chicago Area Student & Campus Housing AssociationWebmaster
Jun. 2014 - Jun. 2015Greater Chicago AreaWebmaster, Wix, website redesign/relaunch, UX, user access management, domain registration, executive board member —
As webmaster for CASCHA, I coordinated the online presence of the organization, including design and maintenance of the website, www.cascha.org, and collaborated with other members of the executive board to create seamless delivery of information between monthly CASCHA meetings, our social media presence, and the website. As part of my statement of interest in applying for the role, I created a redesign of the CASCHA website. While preserving the general theme of "We Take You Places," I organized the site to provide a more navigable and user-friendly experience. Major changes included a proposal to renew or apply for membership online; member institution photos and information; consolidation of meeting information and professional development topics.
Lake Forest CollegeAdjunct Faculty
Jan. 2013 - Jun. 2018Chicago, ILcreative course development, student-led curriculum —
LOOP 201: Chicago Practicum for Lake Forest College's In the Loop off-campus program allowed students to study and experience Chicago as a major cultural center. This course supplemented the critical reading and analysis of Chicago history, civics, industry, and leisure/sports, with experiential field trips designed provide an immersion experience for students. This practicum asked the students to read and apply through a series of structured assignments and journals, neighborhood explorations, and presentations. This course was also designed to complement the experience of living in downtown Chicago and to take advantage of what it has to offer students individually.
Lake Forest CollegeResidence Director
Jan. 2013 - Jul. 2016Lake Forest, IL; Chicago, ILstudent affairs, residence life, operations, staff training and development, talent acquisition, (ask me about the Party Porpoise), off campus programs, hostel life, apartment management, move in and move out —
Lake Forest College's "In the Loop" program is a semester-long academic and residential program in the South Loop in Chicago for Lake Forest College students. Worked with Residence Life, the College’s Center for Chicago Programs, faculty, and Hostelling International-Chicago staff to support students and program operations.
Belo USA Travel IncTrip Monitor
Jan. 2013 - Dec. 2014High school, secondary education, group travel, international students, educational tours, exchange programs, first aid —
Chaperoned large groups (50-90) of high school exchange students (ages 15-19) studying in the U.S., ensuring safety and satisfaction. Responsibilities included organizing logistics, managing hotel check-ins, room assignments, conducting room checks, handling student conflicts, providing first aid, coordinating travel arrangements, and ensuring smooth airport arrivals and departures.
Michigan Technological UniversityInstructor, UN1010: Creating Your Success
Jan. 2012 - Dec. 2012Houghton, MIFYE first year experience, life skills, campus resources, self improvement, creative lesson plans, perming arts students, engineering students, Canvas, public university, STEM —
• Advised first-year students to gain sight of campus and community resources, self-motivation, career exploration, personal priorities, and self-advocacy
• Engaged students in hybrid learning environment using Canvas software and classroom activities
• Developed projects and assignments that facilitated self-reflection in creative ways
Michigan Technological UniversityTrainer, Cultural Competency
Sep. 2011 - Dec. 2012Houghton, MI• Under the purview of the Center for Diversity and Inclusion, I co-ran a series of workshops to educate student leaders about socialization, bias, privilege, and matters of cultural competency.
• Participated in professional staff trainings to refine and strengthen the model while in development
Michigan Technological UniversityResidence Life Coordinator
Jun. 2011 - Dec. 2012Houghton, MII oversaw the day-to-day goings-on of Douglass Houghton Hall, Hillside Place Apartments, Daniell Heights Apartments, and the Michigan Tech houses. I worked closely with eight resident assistants, seven community assistants, and a community coordinator. I also advised two hall councils.
Purdue UniversityStaff Resident
Aug. 2010 - May. 2011West Lafayette, INI co-supervised 14 Resident Assistants in the Purdue Village apartment community. I was primarily responsible for scheduling with the staff. I also assisted with program and budget tracking and program planning. I served in the duty rotation for after-hours student and facilities crises.
Purdue UniversityGraduate Teaching Assistant
Aug. 2009 - May. 2011Purdue UniversityI taught intermediate-level Spanish language, history, and culture. I assisted with the hosting of Spanish and Portuguese conversation tables for students, staff, and greater community.
Purdue UniversityResident Assistant
Aug. 2007 - May. 2010West Lafayette, IN
Purdue UniversityOperations Assistant for Summer Camps and Conferences
May. 2007 - Aug. 2010West Lafayette, INThis position was for the summers of 2007-2010. I worked in Cary Quadrangle, Harrison Hall, McCutcheon Hall, and Purdue Village.
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