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Work Background
PeopleJoyHead of Operations
Jan. 2017 - Jan. 2025PeopleJoy is a growing FinTech company that provides educational assistance benefits to healthcare, education, faith-based, government, and non-profit organizations that want to attract and retain top talent. Our 100% remote team utilizes technology and white-glove service to deliver financial and mental wellness to our clients' employees. Recruiting, hiring, managing, and developing Operations team members who deliver world-class service, resulting in rapid growth and increased margins. - Serviced a 53% increase in users with no additional headcount from November 2022 - November 2024. - Developed and promoted 2 loan advisors to Client Account Managers both of whom are successfully managing $1M+ in revenue. Driving client utilization to exceed contract value resulting in significant, additional revenue in Q4 2024. - 33% revenue increase from our largest healthcare client - 50% revenue increase from a legacy healthcare client - 31% revenue increase from a legacy faith-based client Enabling a high-performing culture of ownership, accountability, family, and world-class white glove service from a 100% remote workforce. - Retaining 100% of clients due to delivering exceptional value to clients and their employees - Earning 4.8+ out of 5 average feedback ratings consistently for years Utilizing metrics to drive internal performance and to report utilization and impact to clients. - Designed and implemented the annual performance management process weighted heavily toward measurable criteria - Built and enhancing our client dashboards incorporating client feedback and 30+ years of HR leadership to provide insightful and actionable data.
THRIVE Strategic HROwner
Oct. 2015 - Dec. 2023Indianapolis, Indiana AreaTalent Acquisition and Retention - key searches, process development Performance Management - process evaluation, metrics development Benefits / Compensation - evaluation, recommendations, communication HR / Payroll Systems - evaluation, selection, implementation Employee / Labor Relations - surveys, policy review & development
POLARIS LaboratoriesDirector of Human Resources
May. 2014 - Sep. 2015Indianapolis, Indiana AreaReported to the CEO and responsible for HR function across all global locations. Led change in HRIS & payroll systems to reduce cost, streamline reporting and increase functionality. Reengineered recruitment and section process to increase quality of candidates, reduce time to fill and transition to talent hunters. Sourced several key leadership roles as part of redesigned, lean organizational transformation. Launched outcome-based Wellness Initiative and dramatically increased HDHP enrollment & HSA contributions by way of plan design changes, education and developing an internal employee benefits committee.
Harlan Bakeries, LLCDirector of Human Resources
Nov. 2011 - Sep. 2013Indianapolis, Indiana AreaBuilt and led multi-site HR organization of 10 employees responsible for recruiting, staffing, training, employee relations, safety, payroll, benefits, performance management, policy development and administration. Developed and executed large scale (600+ employees) staffing process to meet business needs due to significant business growth. Launched use of E-Verify into the hiring process and administered the program for the organization. Introduced passive recruiting philosophy and managed tools to source skilled candidates timely and cost-effectively. Recommended and led implementation of 24/7 staffing model to allow business to meet customer needs while reducing OT, improving employee turnover and improving employee work-life balance. Delivered 40+% increase in HDHP enrollment reducing benefit costs to the company and employees through hands-on, interactive education.
Coleman Cable, Inc.Director, HR
Apr. 2007 - Nov. 2011Directed multi-state HR organization of HR Reps/Managers responsible for employee relations, employment, staffing, safety, training, payroll and benefits. Launched and led company's passive recruiting strategy utilizing social media and other tools. Identified, designed and implemented a self-funding performance-based compensation plan for a manufacturing operation resulting in a 20% increase in productivity. Recommended and led company-wide implementation of web-based Performance Management application streamlining and improving 3 separate paper processes. Developed and implemented company-wide wellness initiative including incentive-based health plans based on biometric screenings to align employee premium costs with risk factors resulting in 90+% employee and 65+% spouse participation. Managed benefit plans including design, selection, enrollment and invoicing in an ASO relationship. Recommended and led carrier/TPA conversion to control costs and improve customer-service. Co-chaired selection and actively led conversions to universal payroll provider (ADP PayEx), timekeeping system (Stromberg Enterprise) and 401k administration.
Copperfield LLCDirector, HR
Mar. 2003 - Mar. 2007First and top HR professional in Company developing and implementing HR policies, including the first Employee Handbook, and structure to support business growth from $50M to $500M in revenue and 100 to 600 employees prior to sale to Coleman Cable. Managed multi-site HR organization of HR Reps/Managers responsible for employee relations, employment, staffing, safety, training, payroll and benefits administration. Decertified Lafayette facility in 2004 after 30+ years of UAW affiliation and successfully maintained union-free status. Managed benefits administration including vendor selection, plan design, enrollment and invoicing. Recommended and launched HDHP in 2006 increasing participation every year up to 30+%. Expanded benefit plan offerings to include voluntary Life, AD&D and LTD. Counselled executives (CEO, CFO, COO) as well as managers on employee relations and strategic HR issues. Led recruiting efforts for key leadership roles including (Operations, Accounting and Engineering).
Essex GroupHR Manager
Jan. 1999 - Dec. 2003Lafayette, Indiana Area
Rockwell Automation - Reliance ElectricHR Representative
Jan. 1992 - Dec. 1999Madison, Indiana
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