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Work Background
Business Culture Awards & Business Culture ConnectedOperations Manager
Jan. 2025St Albans, England, United Kingdom
TimewiseProgrammes and Operations Manager
Jan. 2024London Area, United KingdomI am the Operations person for Timewise which involves arranging and managing office space, all financial assistant duties including Xero, Payroll, keeping accurate records, raising invoices, chasing purchase orders, doing the payrun. I also review processes and ensure we are getting best value for money on a regular basis. I maintain the relationship with the IT provider, onboard and offboard staff, keep accurate HR records and manage contracts of staff and Associates including keeping holiday and sickness records. In addition I provide support to the programmes function of Timewise which includes keeping track of the CRM system, the Project Management system including resourcing and utilisation rates and keeping accurate records for Social Impact reporting.
TimewiseProject & Office Coordinator
May. 2023 - Jan. 2024London, England, United KingdomProviding project and office management support to the team at Timewise, a non-profit who advocates for good quality flex working practices.
WILLIAMS GROUP UK PROPERTIES LIMITEDPersonal Assistant to Director
Aug. 2022 - Apr. 2023England, United KingdomMy role includes: Extensive diary management Business and some household PA duties including managing car, insurances, liaison with contractors and private finance contacts Overseeing and coordinating multiple projects Office management Extensive stakeholder liaison and engagement Fast paced environment where time management, exceptional organisational and communication skills are the key to success!
The Church of EnglandPersonal Assistant to the Lord Bishop of St Albans
Oct. 2021 - Aug. 2022St Albans, England, United KingdomFirst point of contact in the office of the Lord Bishop of St Albans. Extensive complex diary management involving daily liaison with high level offices and individuals such as the Royal Household, the Palace of Westminster, Members of Parliament, senior civic figures and lobby groups Travel arrangements, both domestic and international, including itineraries Management and coordination of regular Board level meetings with senior staff, including creation and dissemination of minutes and following up of actions Management of budget and submit quarterly returns using in-house accounting software Management of office and small team and undertake all private household management duties including managing renovations and tradespeople, gardeners, domestic staff Key role in handling extensive highly sensitive confidential material Provide full administrative support, involving triaging all correspondence into the office and the Bishop’s inbox requiring high levels of discretion, prioritisation and diplomacy Extensive hospitality arrangements for events which are meticulously planned throughout the year Pastoral support to those who call or visit the office. Providing a listening ear and signpost to other support services where appropriate Daily use of in house CRM software and people databases. I also manage the Bishop's social media Experienced in hybrid and remote working using MS Teams, Sharepoint and Trello.
Metropolitan PoliceOperations Support (Police Officer) - National Digital Exploitation Unit
Feb. 2020 - Oct. 2021London, England, United KingdomSupported a team of case officers with highly complex investigations. This role included all administrative support, research, extensive multi agency liaison, handling and storage of sensitive legal documentation, diary management, arrangenent of meetings and following up on actions. I also managed shared mailboxes, fielded enquiries into the unit and ensure compliance to policy and law with regards to storage of information.
Metropolitan PoliceOperations Support (Police Officer) - Specialist Operations
Nov. 2012 - Mar. 2021London, United KingdomAchievements and responsibilities: • Key role in facilitating senior leaders to make informed decisions based on full grasp of data, intelligence and evidence – collating and delivering effective and concise briefings
• Produce written and verbal reports of the highest quality to influence crucial processes and decisions at sensitive levels across a wide range of strategic partners
• Identify, triage and manage risk through effective management of information as well as travel arrangements, meetings, visitors and other physical security considerations
• Liaise closely with partner agencies at high levels including Royal Household, Palace of Westminster and other diplomatic/government bodies – working in complex protective security arenas where integrity and trust-based collaboration are crucial
• Adaptable and flexible approach to changeable environment – drawing together constantly changing information into useable intelligence to inform project plans and decisions
Metropolitan PolicePolice Officer - Anti Social Behaviour Unit
Sep. 2010 - Nov. 2012Colindale, England, United KingdomAchievements and responsibilities: • Monitored information from a range of sources to identify risk and match resource deployment appropriately – requiring innovative thinking in a field where demand always exceeds supply
• Managed expectations and minimized conflict to deliver meaningful results for the community within strict legislative frameworks and amongst stakeholders with conflicting priorities
• Regularly brief upwards to senior leaders on emerging trends, risks and opportunities as well as making compelling cases for investment and resources
• Taking decisions with real impact on people and the wider community whilst under time and resource pressures, working with a strong victim care focus to ensure all reports of crime are assessed, investigated and managed appropriately
• Initial assessment and analysis of situation; managing changing situations through adaptable decision making within strict legislative and regulatory frameworks
Metropolitan PolicePersonal Assistant to Borough Commander (Neil Basu)
Mar. 2009 - Dec. 2009Barnet, Greater London, United KingdomAchievements and responsibilities: • First point of contact to the most senior Police Officer on Barnet Borough
• Managed the office, employed staff, organized staff duties and associated HR matters
• Handled and screened all incoming and outgoing calls and correspondence
• Extensive diary management
• Travel arrangement and management of expenses
• Arranged and deputized at high level meetings
• Running professional errands
Metropolitan PolicePolice Officer - Response
Mar. 2008 - Apr. 2009Barnet, Greater London, United KingdomResponse team officer responding to emergency calls. Dealt with a wide section of the public; from burglary victims to domestic violence incidents, child safeguarding to traffic matters.
iNTERTAIN LtdPersonal Assistant to Company Secretary
Jun. 2007 - Mar. 2008Borehamwood, Hertfordshire, United KingdomPA duties to Company Secretary of Regent Inns, who operated Jongleurs comedy clubs and Walkabout bars (now iNTERTAIN Ltd). Role included extensive diary management, travel arrangements and liaison between departments. I was also the lead for an extensive database system which catalogued all the real estate owned by the company. This role involved property management, liaison with estate agents and renewal of tenancy agreements. I was also gatekeeper for all phone calls and correspondence coming into the Company Secretary's office and I played a vital role in the organisation and execution of the yearly Stakeholder AGM.
Estates Consultancy ServicesPrivate Household PA
Sep. 2003 - Jun. 2007Little Berkhamsted, Hertfordshire, United KingdomOffice set within a private household. Work involved all administration surrounding the management of the substantial property portfolio owned by the Directors. This included facilities management, correspondence, tenancy renewals, audio trancription etc. Also private house work which involved handling documentation surrounding the children's private schooling, banking and accountancy liaison, errands and research into business opportunities when required. I also undertook a full time degree whilst in this employment.
Various Secretarial RolesSecretary
Jan. 2000 - Sep. 2003Stevenage/LondonVarious roles as a temp or on contract. Office Assistant/Team Secretary. Employed at: MBDA Stevenage as a Team Secretary - contract
Hilliers Solicitors, Stevenage, Family Law Legal Secretary - Temporary
Nelson Bakewell, Surveyors, West End, Team Secretary - Temporary
CAMPBELL COLLINS GROUP LIMITEDGeneral Office Assistant
Jul. 1998 - Jan. 2000Stevenage, England, United Kingdom
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