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Work Background
ToastSenior Program Manager, Learning and Development
Jul. 2022 - Feb. 2025Los Angeles Metropolitan Area
ToastSr. Technical Talent Acquisition Partner
Feb. 2022 - Jul. 2022Los Angeles, California, United States
ToastTechnical Talent Acquisition Partner
Nov. 2020 - Feb. 2022Los Angeles, California, United States
ToastBusiness Operations Manager
Jun. 2019 - Nov. 2020Greater Boston Area
LinkedInRelationship Manager
Mar. 2018 - Jun. 2019Greater Chicago AreaI worked on the High Growth Enterprise Relationship Management team and would partner closely with recruiting teams & company executives to optimize their Talent Acquisition Strategy through LinkedIn Talent solutions.
UberOperations and Logistics Manager - Midwest
Aug. 2017 - Feb. 2018Greater Chicago AreaIn this role, I continued to lead the Midwest Account Management and Onboarding functions with a team of Account Managers, Coordinators, and Onboarding Specialists. Our team focused on promoting operational excellence with restaurant partners while also leveraging data insights to optimize and grow their delivery business. Our team would work closely with our cross-functional partners in Sales, Driver Operations, Marketing, Legal, Product, and Community Operations to execute all initiatives that impacted our restaurant partners including any BETA testing, marketing campaigns, city launches, or other city specific events within our markets (ie. Superbowl LII)
Trump International Hotel & Tower ChicagoRooms Manager
Oct. 2015 - Dec. 2015Greater Chicago AreaIn this role, I reported directly to the Director of Rooms to better identify areas of opportunity to improve the arrival/departure experience in addition to the in room experience for all hotel guests. I would also act as the liaison between other hotel departments for VIP groups including sports teams, international dignitaries, and celebrities while maintaining the guests confidentiality.
UberOperations Coordinator - Uber Eats
Sep. 2015 - Aug. 2017Greater Chicago AreaAs the Operations Coordinator for Uber Eats I was a member of the 6 person team that launched Uber Eats in Chicago, Uber's third market at the time. I focused on executing and optimizing the restaurant operational strategy with a primary focus on restaurant onboarding and account management. Throughout my time as an Operations Coordinator, I've had the amazing opportunity to create, implement, and lead the company's first regionalized Account Management team which supported the Midwest Region (17 markets at the time).
Trump International Hotel & Tower ChicagoHousekeeping Operations Manager
Jul. 2014 - Oct. 2015I owned the responsibility of the departments inventory planning (linen & in room amenities) processes in addition to leading the hotels turndown service program.
Trump International Hotel & Tower ChicagoAssistant Front Office Manager
Jul. 2013 - Jul. 2014Greater Chicago AreaAs the Assistant Front Office Manager I would manage the day to day operations of the front office in addition to act as the manager on Duty in the absence of the Director of Front Office or Hotel Manager. My primary area of ownership in the department centered around ongoing training and development for all front office agents, bellmen, and doormen to ensure the team consistently delivered a five star experience in accordance with Forbes Travel Guide standards.
Trump National Doral, MiamiAssistant Front Office Manager
Aug. 2012 - May. 2013Miami FLI had the opportunity to relocate to Miami, FL to be a part of the management team that assisted with the $150 Million renovation of the Doral Golf Resort. In addition to supporting the day to day activities of the front office, I was tasked with upskilling the Guest Services team and equipping them with training and resources to be successful in providing guests with the premium experience guests would expect when staying at a Trump Hotel Collection Property.
Trump International Hotel & Tower ChicagoFront Office Agent
Aug. 2010 - Aug. 2012As a Front Office Agent, I would be responsible for providing guests with a warm and memorable welcome and departure experience.
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