Requests
5
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Work Background
Simon Property GroupOffice Administrator
Oct. 2024Palo Alto, California, United States
barre3Studio and Retail Manager
Aug. 2022 - Feb. 2025Menlo Park, California, United States*Lead, develop & inspire the barre3 studio team & community
*Help develop & enforce policies & procedures for Menlo Park location
*Create & maintain the studio schedule by handling over 20 staff members full time jobs and personal lives to create over 30 classes and front desk shifts
*Inventory – weekly inventory counts, reconcile stock, generate reports, receive new inventory, enter barcodes into system
*On-board new hires & train
*Upsell & convert new/current clients to memberships or class packages, using the barre3 sales process
*Independently make decisions related to high level customer service
*Ensure strong client relationships while maintaining an organized, clean & welcoming studio atmosphere
*LoyalSnap – Client Management Software used where client relationships are created, managed & replied to client requests
*Process client package & membership payments. Receipts & invoices sent via email.
barre3Front Desk Coordinator
Aug. 2022 - Nov. 2022Menlo Park, California, United States
AvedaAveda Ambassador
Jun. 2021 - Feb. 2022Juut SalonSpa Palo AltoEngage in brand events & promote Aveda; attend weekly meetings
Juut SalonspaCustomer Service Specialist
Jun. 2019 - Feb. 2022Palo Alto, California, United States• Scheduled appointments for clients; rescheduled/cancelled as needed
• Answered incoming client calls & offered add-on services during call
• Made follow up calls to new clients with 24 hours of visit
• Tracked & restocked inventory • Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource to clients
• Handled cash to include bank deposits
• Process client’s payments & returns • Aveda ambassador – engage in brand events & promote Aveda; attend weekly meetings
MedExpertFront Office Admin and Executive Assistant
Apr. 2017 - Jun. 2019*Manage complex calendars for multiple members of the Executive Leadership Team, primarily the CEO + Director of Operations, occasionally would assist the CFO, This includes scheduling meetings and proactively resolving scheduling conflicts while ensuring executives are prioritizing meetings effectively.
*Support the front desk, answer multiple phone lines, reply to emails
*Manage and book all aspects of travel for the CEO, including flights, accommodations, transportation, itineraries and submitting travel expenses.
*Greet guests & make sure they are assisted in a timely manner
*Sent weekly internal updates (updated phone lists, lockers & contact lists)
*Maintained calendars for other team leads, managers & assisted on projects
*Assisted with marketing initiatives (flyers, brochures, social media & promotional items)
*Organized employee corporate events & off-sites
*Prepared new-hire paperwork, training, onboarded new employees
*Updated PTO & sick day requests
*Assisted facilities department as needed
*Distributed mail & handled outgoing shipments
SkinSpiritTemporary Client Care Coordinator – Customer Service
Nov. 2016 - Mar. 2017Palo Alto, California, United States• Answer & screen high volume of inbound phone calls • Manage appointments (scheduling, moving & cancelling appointments)
• Promote the clinic, treatments, services, products as well as programs and/or discounts available
• Provide accurate, appropriate response to all guests, ensuring complete guest satisfaction
• Process client transaction payments
• Maintain complete confidentiality in all guest matters in accordance with company policy - HIPAA
FREELANCEFreelance Assistant
Jul. 2015 - Jun. 2021Bay Area• Apple Inc. / WWDC 2018 Conference / Commercial
• Bloomberg News – San Francisco
• Stanford Medical X Conference – 2015 & 2016
• Photo Shoots: Fortune Magazine, EA Electronic Arts, Everstring, & Time Magazine
• Vidal Sassoon - Los Angeles & New York • Quoted daily rates & worked within client’s budget
• Site set up as per clients request & accommodated last minute changes
77 WestManager and Hair Apprentice to Owner
Jul. 2015 - Jan. 2016Pleasanton, California, United States• Manage schedules for owner & staff • Schedule staff meetings • Track daily staff commissions • Balance daily cash registers & process nightly deposits
• Process customer payments
• Schedule & plan education events
• Correspond with clients via email & return calls
• Marketing & social media for Salon
MISSION 6Front Desk Associate
Jan. 2013 - Apr. 2014Palo Alto, California, United States• Maintain staff schedules
• Check customers in & process payments
• Track inventory & order supplies
• Daily cash for each stylist’s transactions & tips
• Nightly deposits
SPA IN THE PARKFront Desk Associate / Event Coordinator
May. 2012 - Jun. 2013Palo Alto, California, United States• Resolved client complaints & grievances
• Worked directly with the team leads
• Trained new hires for front desk
• Track Inventory, process client payments
• Restock rooms as needed
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