Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Simon Property GroupOffice Administrator
Oct. 2024Palo Alto, California, United States
barre3Studio and Retail Manager
Aug. 2022 - Mar. 2025Menlo Park, California, United States*Lead, develop & inspire the barre3 studio team & community
*Help develop & enforce policies & procedures for Menlo Park location
*Create & maintain the studio schedule by handling over 20 staff members full time jobs and personal lives to create over 30 classes and front desk shifts
*Inventory – weekly inventory counts, reconcile stock, generate reports, receive new inventory, enter barcodes into system
*On-board new hires & train
*Upsell & convert new/current clients to memberships or class packages, using the barre3 sales process
*Independently make decisions related to high level customer service
*Ensure strong client relationships while maintaining an organized, clean & welcoming studio atmosphere
*LoyalSnap – Client Management Software used where client relationships are created, managed & replied to client requests
*Process client package & membership payments. Receipts & invoices sent via email.
barre3Front Desk Coordinator
Aug. 2022 - Nov. 2022Menlo Park, California, United States
AvedaAveda Ambassador
Jun. 2021 - Mar. 2022Juut SalonSpa Palo AltoEngage in brand events & promote Aveda; attend weekly meetings
Juut SalonspaCustomer Service Specialist
Jun. 2019 - Mar. 2022Palo Alto, California, United States• Scheduled appointments for clients; rescheduled/cancelled as needed
• Answered incoming client calls & offered add-on services during call
• Made follow up calls to new clients with 24 hours of visit
• Tracked & restocked inventory • Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource to clients
• Handled cash to include bank deposits
• Process client’s payments & returns • Aveda ambassador – engage in brand events & promote Aveda; attend weekly meetings
MedExpertFront Office Admin and Executive Assistant
Apr. 2017 - Jun. 2019*Manage complex calendars for multiple members of the Executive Leadership Team, primarily the CEO + Director of Operations, occasionally would assist the CFO, This includes scheduling meetings and proactively resolving scheduling conflicts while ensuring executives are prioritizing meetings effectively.
*Support the front desk, answer multiple phone lines, reply to emails
*Manage and book all aspects of travel for the CEO, including flights, accommodations, transportation, itineraries and submitting travel expenses.
*Greet guests & make sure they are assisted in a timely manner
*Sent weekly internal updates (updated phone lists, lockers & contact lists)
*Maintained calendars for other team leads, managers & assisted on projects
*Assisted with marketing initiatives (flyers, brochures, social media & promotional items)
*Organized employee corporate events & off-sites
*Prepared new-hire paperwork, training, onboarded new employees
*Updated PTO & sick day requests
*Assisted facilities department as needed
*Distributed mail & handled outgoing shipments
SkinSpiritTemporary Client Care Coordinator – Customer Service
Nov. 2016 - Mar. 2017Palo Alto, California, United States• Answer & screen high volume of inbound phone calls • Manage appointments (scheduling, moving & cancelling appointments)
• Promote the clinic, treatments, services, products as well as programs and/or discounts available
• Provide accurate, appropriate response to all guests, ensuring complete guest satisfaction
• Process client transaction payments
• Maintain complete confidentiality in all guest matters in accordance with company policy - HIPAA
FREELANCEFreelance Assistant
Jul. 2015 - Jun. 2021Bay Area• Apple Inc. / WWDC 2018 Conference / Commercial
• Bloomberg News – San Francisco
• Stanford Medical X Conference – 2015 & 2016
• Photo Shoots: Fortune Magazine, EA Electronic Arts, Everstring, & Time Magazine
• Vidal Sassoon - Los Angeles & New York • Quoted daily rates & worked within client’s budget
• Site set up as per clients request & accommodated last minute changes
77 WestManager and Hair Apprentice to Owner
Jul. 2015 - Jan. 2016Pleasanton, California, United States• Manage schedules for owner & staff • Schedule staff meetings • Track daily staff commissions • Balance daily cash registers & process nightly deposits
• Process customer payments
• Schedule & plan education events
• Correspond with clients via email & return calls
• Marketing & social media for Salon
MISSION 6Front Desk Associate
Jan. 2013 - Apr. 2014Palo Alto, California, United States• Maintain staff schedules
• Check customers in & process payments
• Track inventory & order supplies
• Daily cash for each stylist’s transactions & tips
• Nightly deposits
SPA IN THE PARKFront Desk Associate / Event Coordinator
May. 2012 - Jun. 2013Palo Alto, California, United States• Resolved client complaints & grievances
• Worked directly with the team leads
• Trained new hires for front desk
• Track Inventory, process client payments
• Restock rooms as needed
Intch is a Professional Networking App for the Future of WorkSee more people like Megan on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
702932 people
24
Partnership Marketing @ DonorsChoose
19
Marketing Creative Director
19
Founder @ Beagle
103781 people
19
Marketing Creative Director
18
Owner @ Douglas Fisher Creative
42
Senior Mining Engineer @ Riot blockchain