CellebriteInternational Implementation Project Manager
Mar. 2022 - Mar. 2023Petaẖ Tiqwa, Central, Israel• Managed global implementation project, coordinating CSM, R&D, and Operations for project success.
• Launched and structured the CSM deployment workflow, achieving the company’s fastest revenue recognition rate and reducing backlog by 67%, setting a new operational benchmark.
• Defined KPIs, built scalable workflows, and standardized processes to boost efficiency and customer satisfaction. • Led escalation management and resolved project risks before impact, ensuring stakeholder confidence.
• Averted a major customer support crisis by proactively mapping and segmenting accounts at risk. Developed and implemented a mitigation plan within 3 days, ahead of incident.