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Work Background
Columbus Zoo and AquariumCommunications Supervisor
Oct. 2022Columbus, Ohio, United StatesI lead the strategic development and daily operation of a dynamic, multi-faceted communications program for four extraordinary organizations: The Columbus Zoo and Aquarium, The Wilds, Zoombezi Bay, and Safari Golf Club. My work is rooted in crafting compelling narratives, managing impactful social media campaigns, and creating content that resonates with diverse audiences. Key Achievements: Spearheaded strategies that boosted collective organic social media engagement by 11%, amplifying the reach of our mission.
Played a key role in launching four award-winning websites, all experiencing steady increases in traffic and user interactions.
Honed my passion for storytelling by spotlighting conservation efforts and the dedicated teams protecting threatened and endangered species. Every project I undertake is an opportunity to connect people with wildlife and inspire action. Whether through a single post, a comprehensive campaign, or a heartfelt story, I aim to bridge the gap between audiences and the vital work happening across these organizations. Safety Committee member
Emergency Response Plan Committee member
Animal Awareness Committee member
DEIAB Committee member
Flying Horse FarmsMarketing and Communications Manager
Nov. 2021 - Jun. 2022Supported the mission of a non-profit camp for children with serious illnesses through storytelling, impact messaging and building brand awareness through online/social, email and print communications.
National Disaster Preparedness Training Center (NDPTC)PRN Social Media Course Instructor
Jan. 2013 - Oct. 2022NationwideAs a tenured NDPTC instructor representing FEMA and the Department of Homeland Security, I had the unique privilege of being one of only a handful of professionals nationwide qualified to teach three groundbreaking emergency communication courses. I provided critical training to government officials, healthcare leaders, and higher education professionals, delivering sessions both in-person and virtually across the country. Key Highlights: - Represented FEMA and DHS as a trusted educator on emergency preparedness and response.
- Delivered cutting-edge courses that empowered leaders in diverse industries to enhance resilience and decision-making.
- Pioneered virtual instruction strategies, ensuring effective training in a rapidly evolving landscape. This role allowed me to merge my passion for education with my commitment to community preparedness, equipping professionals to navigate complex challenges with confidence and clarity. PER-304 "Social Media for Natural Disaster Response and Recovery" PER-343 “Social Media Engagement Strategies”
PER-344 "Social Media Tools & Techniques"
The Ohio EMS Chiefs AssociationAssociation Manager
Jan. 2013 - May. 2018OhioProgram Manager | Membership Growth | Event Coordinator While balancing roles at MedFlight and NDPTC, I also managed the Ohio EMS Chiefs Association, supporting its mission to represent third-service EMS departments across the state. Key Contributions: Membership Growth: Recruited and retained members, ensuring the organization’s sustainability and growth. Public Information Officer: Acted as the voice of the organization, effectively communicating its mission and initiatives. Digital Presence: Maintained and enhanced the organization’s website and social media platforms to engage members and the public. Event Leadership: Organized an annual conference that welcomed over 500 participants and regional vendors, significantly elevating the organization’s visibility and impact. This role allowed me to develop and showcase expertise in event planning, member engagement, and strategic communication, further solidifying my passion for connecting people with purpose.
MedFlightCommunications & Outreach Coordinator
Jun. 2006 - Oct. 2021Columbus, Ohio AreaHealthcare Communications Leader | Safety Innovator | Community Connector For 15+ years at MedFlight, I cultivated a multi-disciplinary career spanning communications, community outreach, and safety leadership. Starting as a helicopter dispatcher, I grew into a role designed specifically for me, managing outreach, communications, and safety efforts that continue to benefit the organization today. Key Accomplishments: - Increased social media and online engagement by an astounding 900%, establishing MedFlight as a thought leader in healthcare communications.
- Designed and implemented the organization’s first Mobile ICU risk assessment plan and policy.
- Created an interactive, crowdsourced map of COVID tent locations and helipad proximity for all Ohio air medical programs.
- Spearheaded the revision of the organization’s Safety Management System and emergency response plan, making them accessible and effective for leadership.
- Managed over 7,500 community outreach events statewide and led MedFlight’s participation in innovative emergency drills, including the OHNG’s Vigilant Guard Exercise. I am proud to have presented at national conferences, sharing insights on EMS leadership, air medical safety, and social media management in healthcare. Along the way, I received the MedFlight “Bright Idea Award” for co-creating an industry-first podcast and was also honored as the first air medical industry representative for Ohio's FAA Safety Team. MedFlight provided me with unique, unmatched experience in creating meaningful connections, enhancing safety protocols, and telling impactful stories of critical care transport.
Mount Carmel Health SystemAdvanced EMT
Jan. 2003 - Jun. 2006Columbus, Ohio, United StatesAdvanced EMT on Mt. Carmel Connection’s Mobile ICU and Advanced Life Support ambulance. EVOC, core competencies, and operations instructor.
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