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Work Background
Velocity HCM Consulting GroupiCIMS Practice Leader & Head of Strategic Partnerships
Aug. 2022 - Feb. 2024
Velocity HCM Consulting GroupTalent Consultant
Sep. 2021 - Aug. 2022
Premier Consulting & IntegrationTalent Management Consultant
Apr. 2020Red Bank, New Jersey• Provide advice and hands on support for HCM system implementation projects, primarily implementing Deltek Talent Management Suite to include Acquisition, Learning, Development, Compensation and Performance modules.
• Gather functional and reporting requirements as it relates to the HCM system implementation.
• Assist clients with creating and refining HR and company processes for a more efficient and effective business standard.
• Proactively consult on best practice methodology to ensure client success.
• Configure HCM system according to client requirements, support testing, integration development efforts and training.
• Assist clients during all phases of system implementation projects.
• Assist with PCI special projects
Foot Locker, Inc.Talent Solutions Architect
Dec. 2018 - Apr. 2020Greater New York City Area• Assist with defining the approach and end state architecture of Talent Solutions while advising on best practices
• iCIMS Admin/SME
• HR Support and Inquires
• Work cross departmentally to translate organizational requirements to system functionality and ensure understanding of system capabilities and limitations
• Participate in Talent Solutions initiatives, e.g., process improvement, product improvement and identifying best practices
• Design, develop, implement, and support these initiatives
• Partner closely with 3rd party vendors to define integration specifications and requirements (iCIMS, PeopleSoft, Phenom People, Success Factors)
• Work directly with HR Business Partners to prepare and facilitate agreement to configuration specifications
• Document configurations and development activities
• Coordinate quality assurance on testing of configurations and support user acceptance testing by answering questions, guiding them through the process, recording sessions and resolving issues
iCIMSSenior Technical Account Manager III, Enterprise High
Mar. 2017 - Dec. 2018Holmdel, NJ-Kaizen process as it pertains to the role
-Mentor new hires/aid in successful transition into new role
-Act as primary point-of-contact for a select number of iCIMS's Enterprise clients from a support perspective
-Maintain constant vigilance over all tickets from said clients, ensuring that a proactive response is taken regarding any particular issues
-Provide high-level consultative advice regarding best-practice use of the iCIMS platform
-Act as primary point-of-contact for third-party vendors when support or new configuration issues arise, e.g. background check vendors, HRIS systems, etc.
-Processing of all deliverable-related projects for assigned client base, including electronic form modifications, configuration and modification of flat-file and API data feed transfers, translations of portal verbiage
-Act as a consultative voice for clients regarding iCIMS processes for large-scale deliverable items such as web branding changes and aquisitions; assist clients in producing realistic and achievable project plans for such situations
iCIMSTechnical Account Manager II, Enterprise High Accounts
Aug. 2012 - Mar. 2017-Act as primary point-of-contact for a select number of iCIMS's Enterprise clients from a support perspective
-Maintain constant vigilance over all tickets from said clients, ensuring that a proactive response is taken regarding any particular issues
-Provide high-level consultative advice regarding best-practice use of the iCIMS platform
-Act as primary point-of-contact for third-party vendors when support or new configuration issues arise, e.g. background check vendors, HRIS systems, etc.
-Processing of all deliverable-related projects for assigned client base, including electronic form modifications, configuration and modification of flat-file and API data feed transfers, translations of portal verbiage
-Act as a consultative voice for clients regarding iCIMS processes for large-scale deliverable items such as web branding changes and aquisitions; assist clients in producing realistic and achievable project plans for such situations
iCIMSSubject Matter Expert II
Aug. 2012 - Oct. 2012-Provide technical and administrative support for the iCIMS Talent Platform
-Maintain excellent personal relationships with clients and vendors
-Responsible for 24 hour, Monday - Friday support via phone and email/tickets
-Maintain expert-level knowledge of the iCIMS system
-Troubleshoot and document any system issues for further review by iCIMS R&D
-Adapt to unique needs of client base of over 1,000+ systems and companies
-Provide superior customer service for all configuration-related requests, general system inquires and troubleshooting of technical issues
VonageRevenue Operations Associate
Aug. 2011 - Aug. 2012
VonageCustomer Care Agent
Oct. 2007 - Aug. 2011
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