TELAG AGCustomer Service Specialist & Lead Agent
Aug. 2020 - Feb. 2022SwitzerlandWorked in the Migros Cumulus loyalty program department, handling customer service in German, English, and French. Assisted customers with inquiries, complaints, and data-related requests, while ensuring compliance with data protection regulations (DSGVO). Also managed official government inquiries from law enforcement and legal authorities. Supported my team and supervisors with various administrative and operational tasks, gaining valuable experience in customer communication, compliance, and process management.