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Work Background
Nasthara GmbHFounder & CEO
Dec. 2022 - Jan. 2025Switzerland & BrazilStarted Nasthara with a passion for high-quality Brazilian swimwear and built it from the ground up. Managed everything from branding, e-commerce, and marketing to product development. Although the journey didn’t go as planned, it was an invaluable learning experience in entrepreneurship, e-commerce, and digital marketing. Learned first-hand about scaling a business, customer acquisition, and the challenges of running an international brand.
TELAG AGCustomer Service Specialist & Lead Agent
Aug. 2020 - Mar. 2022SwitzerlandWorked in the Migros Cumulus loyalty program department, handling customer service in German, English, and French. Assisted customers with inquiries, complaints, and data-related requests, while ensuring compliance with data protection regulations (DSGVO). Also managed official government inquiries from law enforcement and legal authorities. Supported my team and supervisors with various administrative and operational tasks, gaining valuable experience in customer communication, compliance, and process management.
Zurich Insurance Company LtdInsurance Sales Representative
Jan. 2020 - Aug. 2020SwitzerlandAdvised clients on insurance solutions, helping them choose the right coverage for their needs. Managed customer relationships, explained life insurance and other insurance products, and ensured clear, transparent communication. Developed strong sales, negotiation, and consulting skills while building trust with clients.
Swisscard AECS GmbHSenior Customer Service Representative
Dec. 2016 - Jan. 2020SwitzerlandProvided premium customer service in German, English, and French for Platinum and Centurion clients. Assisted with credit card inquiries, applications, and account management, ensuring a high level of satisfaction for top-tier customers. Supported the team with complex issues and service excellence, while building strong customer relationships.
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