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Work Background
Saint Luke's Health SystemClincal Research Budget and Contract Analyst
Jan. 2022Kansas City, Missouri, United States
Sun LifeLife Benefit Associate
Sep. 2017 - Sep. 2019Kansas City, Missouri•Reviews and investigates Group Life Insurance Claims using telephone and written contact with the applicable parties (i.e., beneficiary, employer/benefit administrator) to gather pertinent data to analyze eligibility for the Life Benefit
•Adjudicates claims accurately and fairly in accordance with the policy, appropriate claim policies and procedures as well as state and federal regulations
•Processes customer claim requests and follow-ups within established timeframes and in accordance with regulatory requirements
•Meets established quality control measures, individual productivity requirements as well as customer service standards for claim reviews and decisions.
•Ability to accurately document and provide proper analysis to claim decisions in an on-line environment
Lockton CompaniesBusiness Process Analyst
May. 2016 - Aug. 2017Kansas City, Missouri Area•Work closely with teams to prioritize business and information needs to build strong rapport and trust with internal teams and external third party vendors. Support internal activities and business needs of teams, assist with reports and data extraction when needed, interpret data, analyze results and provide ongoing reports related to Lockton’s performance.
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