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Work Background
Asset LivingRegional Manager
Aug. 2023Tampa, Florida, United States
Creative Lilly DesignSelf Employed
Jan. 2023Tampa, Florida, United StatesA highly creative and entrepreneurial individual with a passion for crafting and design. Seeking opportunities to utilize my expertise in glitter and resin mold supply, tumbler artistry, T-shirt design, and promotional products to contribute to a dynamic and innovative team. Skills: Glitter and Resin Mold Supply:
* Vast knowledge of glitter and resin materials and their applications.
* Sourcing and curating a diverse range of glitter products and resin molds.
* Maintaining inventory and ensuring timely delivery to customers.
Tumbler Artist:
* Create custom-designed tumblers for individual clients and businesses.
*Employ innovative techniques to achieve stunning and personalized results.
* Ensure timely delivery and meet customer expectations consistently.
T-Shirt Designer:
* Design original artwork for T-shirts and other apparel items.
* Collaborate with clients to understand their brand and vision.
* Prepare print-ready files and communicate with printers for production.
Promotional Products Specialist:
* Assist clients in selecting and customizing promotional products.
* Manage orders from concept to delivery, ensuring accuracy and satisfaction.
* Maintain up-to-date knowledge of industry trends and product offerings.
Richman Property ServicesRegional Manager
Nov. 2019 - Jan. 2023Tampa/St. Petersburg, Florida Area
Triumph Housing ManagementRegional Manager
Jul. 2018 - Aug. 2019Tampa, FloridaManaged daily property operations for a portfolio of 1,365 units in Florida and Georgia, leading a team of 10 professionals. Managed rental income and approved purchase orders and payable, determining reimbursable charges and suggesting budget revisions by overseeing variance reports. Recruited and onboarded new hires. Managed employee activities, suggested performance improvements, and supervised training and development.
• Achieved a 95% average score during REAC inspections and improved customer satisfaction from 75% to 98%by implementing a comprehensive and responsive preventative maintenance program. • Received two “Above Average” and two “Satisfactory” on Management and Occupancy Reviews during tenure. • Accomplished the lowest turnover rate in the company through the delivery of effective training and ensuring compliance with corporate operating procedures.
• Improved employee productivity and efficiently by implementing new training programs and resident file set-up that was later adapted company-wide.
• Increased overall monthly NOI more than 8% and increased physical occupancy by 18% by maintaining a 98% average.
Royal American Management, IncArea Manager
Oct. 2013 - Jul. 2018Tampa/St. Petersburg, Florida AreaSpearheaded daily operations for a portfolio of 506 units in Florida, North Carolina, and Tennessee. Supervised a team of 5 to manage daily operations including collecting rent, handling maintenance requests, filling vacant units, and setting the property budget. Prepared and processed budgets, payroll, ownership and other periodic reports. Mediated and resolved tenant disputes or concerns to maintain resident satisfaction. Generated legal documents as necessary.
• Achieved 99.8% to 100% occupancy and 100% pre-lease by marketing at local events, social media, property websites, and focusing on resident referrals and tenant retention programs. • Improved resident satisfaction and engagement through collaborating with the Resident Activity Coordinator to implement new resident programs and ongoing resident programs per LURA requirements. • Ensured efficient staff performance through ongoing training, instruction, counselling, and leadership.
• Achieved a 92-95% REAC score by working closely with the maintenance staff and developing REAC ready plans.
• Stabilized property at less than 3% delinquency and write off.
Elevation Property ManagementCommunity Manager and Manager and Training
Mar. 2009 - Sep. 2013• Maintained 100% Occupancy 100% Pre-Lease with a waitlist of 55 qualified applicants
• Maintained accurate records of all community transactions (i.e., rent roll, delinquency, move-in/move-outs, etc.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificate of insurance.
• Confirm all leases and corresponding paperwork are completed and input into OneSite accurately and on a timely basis. • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc.
• Mediated and resolved tenant disputes or concerns and ensured to maintain resident satisfaction.
• Develop and/or implement resident retention programs • Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Generate necessary legal action, documents and process in accordance with State and Company guidelines.
• Managed month- end, pre-close, WAR report, Inventory Reconciliation, Market Survey, Replacement Logs, and Payroll.
• Meet the budgeted NOI and increased profits by 3% which increased due to savings from vendor cost to rental collections. • Stabilized property less than 1% delinquency and write off
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