ConcentrixRegional Manager, Talent Acquisition, North America
Sep. 2015 - Apr. 2018CanadaResponsible for hiring operations, programs, and strategies across 18 call centres, managing approximately 5,000 hires annually. Led various projects, including a Workday configuration, background checking, social media marketing, mobile applications, and campus programs. Through events, social media, and advertising, elevated employer branding, resulting in a 20% year-over-year increase in applications. Partnered with internal executives and stakeholders to address recruitment challenges and secure support and budget for new programs.