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Work Background
Christian Dior CoutureClient Services Supervisor
Nov. 2021Jersey City, New Jersey, United StatesChristian Dior Couture, the ‘House of Dreams’ is recognized for its French heritage and unique culture. In 1947, Christian Dior’s first collection sparked a revolution in the fashion world. The Corolle collection, or the “New Look”, with its sculptural, opulent silhouettes, helped women in the post-war period to realize the Dream of a more joyful, elegant and beautiful future. This “New Look” continues to be reinterpreted even today. As classic as it is visionary, the Maison Christian Dior Couture has a rich and extraordinary cultural heritage rooted in the French tradition of couture, elegance, romance and refinement. This tension between disruption and tradition is very much alive in the Maison today. Creativity and vision remain the heart and soul of Dior. Our mission is to protect and develop the legacy of the Maison while continuing to draw upon it as a source of inspiration and pride. * DREAM IN DIOR * Responsible for managing a team of Client Advisors to ensure that best in class client service is consistently and successfully delivered to address and support each client’s specific need. Ensure that the team of Client Advisors are achieving and exceeding service levels and KPI targets. Continually coach, mentor and motivate the team in always providing a customer-first mindset and reaching their individual goals and team KPIs.
EVEREVEStore Manager
Jan. 2020 - Oct. 2021Bridgewater, New JerseyEVEREVE is a fashion and styling company that delivers joy one outfit at a time. Founded in 2004 by Megan and Mike Tamte, EVEREVE is one of the fastest-growing fashion retailers in the country. We offer a curated assortment of modern and versatile clothing—with just the right amount of edge—and wholehearted service. We deliver moments of joy in every interaction our customer has with our brand, whether she shops in one of our nationwide stores, visits EVEREVE.com or places an order through our subscription styling service, TRENDSEND. ● Our stores are warm and welcoming gathering spaces that bring women together to play, get
trusted advice, connect with one another through the joy of clothes.
● EVEREVE.com provides inspiration and helps guide her to look that’s right for her, whenever and
wherever she wants it.
● Through our relationship-based styling service, Trendsend, we style 2-3 complete outfits and
deliver them conveniently right to her door. We love fashion, but we love people more.
We Are HIRING! Join us and discover the #thejoyofwork at EVEREVE. #bestjobevereve
For open roles on our Team visit: www.evereve.com/careers & search the "Bridgewater,NJ" location.
TargetExecutive Team Leader Specialty Sales
Apr. 2019 - Dec. 2019Fairfield, New JerseyManger of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. · Drive total store sales. Grow Style, Beauty & Tech departments and team contributions to impact total store profitability.
· Create a guest-obsessed culture and lead teams to prioritize the guest experience and deliver on store sales goals. · Manage teams to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
· Know and assess the competition; and leverage guest insights and feedback to drive the business and be the destination of choice for our guests. · Build a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty, and Tech.
· Lead team to deliver inspiring visual moments in A&A, Home, and other seasonally relevant areas.
· Plan, lead and follow-up on organizational and operational change.
· Anticipate staffing needs, talent plan and recruit both long and short term.
· Develop and coach teams and team leaders to elevate the skills and expertise of the team.
· Establish a culture of accountability through clear expectations and performance management.
ANN INC (Ann Taylor | LOFT | Lou & Grey)Co-Manager, Ann Taylor
Feb. 2018 - Jul. 2018Short Hills, New JerseyAt Ann Taylor, as the American woman has evolved, so have we, staying one step ahead to bring her a wardrobe of possibilities. With a sophisticated, feminine approach to modern essentials, we promise to give her the inspiration and confidence she needs to do what she loves. Lead and direct all activities required to achieve store goals, including sales objectives, client experience, human resource management, payroll and operating expenses, loss prevention and merchandising presentation while driving both associate and client engagement. • Directs client experience efforts that are consistent with ANN INC. standards; coaches associates on the client experience to increase transactions and capture client opportunities
• Develops team to accomplish store’s business objectives through attraction, selection, coaching, investment, retention and motivation
• Ensures attainment of sales, payroll and inventory shortage goals
• Directs merchandise presentation, restocking and recovery to maximize productivity
• Understands the ANN INC. culture and ensures compliance with all ANN INC. Values & Behaviors, as well as store operational standards
AthletaAssistant Manager, Talent Leader
Oct. 2015 - Apr. 2019Morristown, NJ & New York, NYFueling amazing for one of the worlds premier fitness fashion brands. Embody the values of inspiring an active lifestyle, empowering others, and tapping into our collective power as a group. #powerofshe • Responsible for executing daily operations and strategies to drive innovative, and amazing in-store experiences.
• Implement action plans to improve key performance indicators to maximize business
• Ensure desired brand experience is fostered through individual and team customer interactions.
• Create an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
• Talent: Recruit & onboard staff to build team, train & further develop team members, conduct performance evaluations, create team schedule, oversee team community & volunteer efforts, empower staff through coaching, nurture & grow team morale
• Community & Events: Grow brand awareness, build customer loyalty, and increase revenue through marketing initiatives & partnerships, event programming, and community outreach.
Baked by MelissaCustomer Happiness Manager
Jun. 2014 - Sep. 2015Greater New York City AreaSupervise daily operations of corporate customer service department, while fostering an environment in which customers enjoy the highest levels of service and employees are motivated to deliver top performance. • Proactively identify opportunities to improve productivity, quality of service, and sales • Implement tools to improve team performance, such as CRM software and Livechat communication
• Create employee schedules and communicates assignments to direct reports
• Plan, assign, and monitor team projects and deadlines for optimal department efficiency
• Oversees team training program; develops and updates training materials
• Communicate changing department standards, policies and protocols to employees
• Train staff in product knowledge, guest service & selling practices, department policies, and brand marketing
• Coach employees through performance feedback and team meetings
• Serve as the dedicated representative for corporate accounts and specialty orders
• Maintain client relationships and provide resolutions for escalated customer issues
Baked by MelissaMarketing Manager (Sweetness Ambassador)
Apr. 2012 - Jun. 2014Greater New York City AreaProactively expand public awareness of Baked by Melissa brand and products within North America through marketing, corporate events and public relations efforts. • Supported the President of Public Relations in coordinating various integrated communication, marketing and public relations activities
• Managed calendar of events, PR opportunities, projects, promotions, and service releases
• Representation and promotion of brand through corporate event execution and management
• Lead marketing projects and handled all communication between internal teams • Created, developed and maintained relationships with target trade organizations and contacts
• Supervised the production & implementation of marketing materials
Baked by MelissaCustomer Service Representative
Oct. 2011 - Apr. 2012Greater New York City AreaSupported customer inquiries & provided education on brands products & services. • Support customer inquiries received by phone, email, and social media at corporate headquarters
• Collaborate with retail store team on order inquiries and problem solve customer service issues
• Initiate interdepartmental communication in order to further elevate customer experience online and store locations
• Building customer relationships through education of products and services
• Assist with placement of orders, issuing refunds, and handling cancellations
• Educate customers on promotions, product lines, and offerings
• Grow business through upselling of goods and services
Baked by MelissaCupcake Rockstar
Mar. 2011 - Oct. 2011Greater New York City AreaProvided customer service, and information on products & services in a fast paced retail environment. • Educated customers on products and company services
• Provided optimal in-store customer experiences and fostered a customer focused environment • Coached new store employees through verbal performance feedback
• Responsible for daily operations, such as: product and store maintenance, inventory, managing financial transactions, opening and closing procedures
Dylan's Candy BarSpecial Events & Parties Associate
Oct. 2010 - Apr. 2011Greater New York City AreaEvent coordination & execution while providing optimal client services. • Coordinated private and larger in-store events
• Delegated responsibilities to events team & executed event activities
• Assisted with promotion of event services within community & greater NYC area
• Communicated with clients to ensure needs were always met & surpassed
Conversation: The ChatLabSocial Media Marketing Intern
Oct. 2010 - Mar. 2011Greater New York City AreaSocial media planning for select client accounts • Social media account management for various clients & industries
• Creating content based on clients’ needs
• Interdepartmental project communication
GUESS?, Inc. (Guess by Marciano)Sales & Front Desk Associate
Oct. 2009 - Jun. 2010Greater New York City Area• Increased brand loyalty and clientele base
• Achieved store and personal sales goals
• Managed front desk operations and financial transactions
• Trained new associates on POS system
• Monitored and recorded stores daily sales & presented financial information to staff and leadership
Abercrombie & FitchMerchandise Systems Manager
Dec. 2007 - Feb. 2009Greater New York City AreaMerchandise & Inventory Management, Shift Team Leader • Coordinated merchandise replenishment system
• Stock room and inventory management
• Coached new employees on daily operations
• Delegated responsibilities to part time associates
• Responsible for executing visual merchandising strategies
• Trained team in best practices to achieve brand visual standards
American Eagle OutfittersSales & Cashier
Apr. 2006 - Aug. 2007Bayside, New YorkRetail Associate • Provided excellent customer service
• Managed financial transactions
• Stock room and inventory maintenance
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