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Work Background
Restaurant365Director of Product, Platform
Nov. 2023Charlotte, NCResponsible for the product team in charge of the R365 web & mobile platform, including vision, strategy and roadmap for all major platform capabilities. Established client & stakeholder management framework to identify, prioritize, scope and deliver best in class functionality increments. Hiring, managing and mentoring the platform team.
SpotOnDirector of Product
Jul. 2019 - Oct. 2023Charlotte, North CarolinaResponsible for the product team that brought awesome SpotOn Enterprise SaaS products to life (web, iOS and Android) - ActivateX point of sale, InteractX kiosk, Connect data management portal, KDSX kitchen system and Suites ordering portal, across a variety of quick-service and table-service locations in the Sports/Entertainment and Amusement/Hospitality verticals. Establishing planning mechanisms and artifacts to deliver product updates recurrently and reliably. Hiring, mentoring and managing the enterprise product team.
- Built and maintained the seasonal planning, product roadmap, backlog grooming and feature documentation practices for the division.
- Achieved highest transaction volumes in the company, reaching $19B of orders processed throughout 2022 in the platform.
- Scoped and delivered the New Modifiers project, a cross-functional company-wide initiative that affected all of the product development teams and completely redesigned how items were offered and handled within all of our customer-facing products.
PayzerDirector, Product Development
Nov. 2018 - Jul. 2019Charlotte, North CarolinaIn charge of new product development efforts for Payzerware - Payzer’s end-to-end CRM tool for contractors, including customer/appointment/dispatch management, proposal and invoice creation, financing, and secure payments platform. - In charge of the Payzerware mobile app developed (offered in Freemium mode), including a complete app redesign with Ionic 4.
- Led the product backlog grooming for bug fixes and small improvements, reducing the average ticket age by 20% in 6 months.
Private CompanySenior Management Consultant
Jul. 2017 - Nov. 2018Charlotte, North CarolinaBuilt and coached agile program teams in multiple top tier companies, such as...
- Ally Bank: Established and maintained all Third-Party management processes for external vendor work in all agile teams in the Consumer and Commercial Bank Technology group. This lead to the first year of full-agile execution in the division.
- Bank of America: In charge of all agile practices for all mobile development teams, building all mobile apps for the consumer, small business and investment business units.Successfully launched the SAFe Release Train for the Charlotte group, including 12 squads.
- Duke Energy: Established all Jira & Confluence team standards for scoping, grooming, prioritizing, approving and implementing features in the NERC CIP Tools Program - Duke Energy's software initiative in charge of all products used in the company's compliance portfolio. Coached the Product Owners in User Story techniques, culminating in a populated and prioritized 6-month Program Backlog.
Heartland Payment SystemsSenior Director of Program Management
Nov. 2014 - Jun. 2017Charlotte, North Carolina AreaIn charge of the new software development management program for Heartland Commerce - the marketing, restaurant and retail technology division of Global Payments. Responsible for all project management practices (Scaled Kanban and Scrum), the project management personnel and the team’s knowledge-base, resources and artifacts.
- Delivery lead for the new Xenial Platform, created to replace all legacy systems in the company with a $65 Million (USD) budget and 90 resources in 5 locations worldwide. Critical component in switching business unit model from software licensing to SaaS.
- Led the customer-facing project to replace the legacy Taco Bell mobile app platform with Xenial, including all aspects of customer and account management, contract negotiations, change management, new product development/testing and delivery management.
- Completed the 0-1 delivery of the XPEDITE Kitchen System (lightweight POS), a top strategic goal for the company in 2015.
- Successfully built the PPMO team focused on managing individual products and programs, establishing divisional on-time releases. - Established the Product Management framework for our Scaled Agile teams, monthly producing new features using Scaled Kanban. - Deployed the first cross-platform customer on-boarding & project delivery program in the company, simultaneously launching the pilot phase with all main company products installed at the pilot sites for Au Bon Pain, adding $1 Million (USD) in recurring yearly revenue.
Heartland Payment SystemsDirector of Product Delivery
Apr. 2012 - Nov. 2014Charlotte, North Carolina AreaResponsible for the delivery of all new software products for the enterprise restaurant technology division (previously XPIENT Solutions), including Point-of-Sale, Kitchen, Back Office, BI and Data Management. In charge of development, testing, documentation and change management, compliance to PCI/PA-DSS Standards and leading all Agile adoption.
The Production Pool LtdProduct Development Director
Aug. 2010 - Mar. 2011London, United KingdomResponsible for the software development of The Pool (an integrated suite of Budgeting, Directory, Marketplace, Proposal and Production Management software designed for screen advertising, broadcast programs and film production companies).
Flextronics Institute of TechnologySenior Project Coordinator
Oct. 2008 - Mar. 2010Sorocaba Area, BrazilManaged the RFID Center of Excellence team, with multiple yearly projects with a total yearly budget of $3 Million (USD). In charge of managing scope, time and budget of all R&D projects (innovative web-based IoT development with RFID equipment), leading Hewlett-Packard and Flextronics relationship for COE, starting new projects and leading each one to delivery, managing department third-party partnerships and raising team performance and seniority.
Torex LLCSenior Business and Support Analyst
Jul. 2006 - Aug. 2007London, United KingdomLed third-level development and support for the McDonald’s Point-Of-Sale software solution in Europe. Coordinated specification and deployment of new products and features, as well as support for all markets on all current field versions. Responsible for strengthening relationships with all market stakeholders and integrators, while supporting and promoting product usage.
Torex LLCBusiness and Support Manager (SPOC)
Dec. 2003 - Jul. 2006São Paulo Area, BrazilManaged development and support worldwide teams for the McDonald’s Point-Of-Sale software solution, along with its web-based configuration, business intelligence and deployment suites. Coordinated third and fourth level teams in the USA, Brazil and England for issue analysis, software development, support and implementation. Worldwide Single Point Of Contact for all fourth-level development and support requests. Maintained weekly dashboard with SOW, BSC and SLA data for Board of Directors. Strong Business Analysis experience (client relationship, contract and requirement reviews).
Torex LLCSenior Technical Writer
Dec. 2001 - Dec. 2003São Paulo Area, BrazilEstablished the Technical Writing Department, producing documentation in English and Portuguese. Hired and managed the multinational Tech Writers team. Established workflow between development, testing and documentation. Created and reviewed development and support documents adopted worldwide for Point-Of-Sale application, along with the legal documentation (Contracts, Statements Of Work and Service Level Agreements).
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