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Work Background
IT From The TrenchesTechnology and innovation leader
Sep. 2024Halfweg, Noord-Holland, Nederland
UWVTechnology and innovation advisor
Sep. 2024Amsterdam, North Holland, Netherlands• Advised the board of directors on technology and innovation strategy for optimal client services;
• Collaborated with IV-director K&S to roadmap digital transformation for self-service channels at UWV;
. Implementing MS Dynamics Fabric as data platform;
• Enhanced the customer service platform at UWV to drive growth and maturity.
Harvard Business ReviewMember Harvard Business Review Advisory Council
Aug. 2024Cambridge, Massachusetts, Verenigde Staten
RabobankTech Domain Manager Digital Platform (Executive Vice President)
Jun. 2022 - Aug. 2024Utrecht, NederlandLed all software engineering concerning the Rabobank App and web propositions for consumer and business banking. I am a frontrunner in the bank's digital transformation, using agile, DevOps, and SRE approaches. I am part of the Tribe Leadership Team and MT Retail NL Tech. Special attention to:
● Develop a Digital Vision and Strategy for 2022 - 2025, focusing on platform engineering, data management and AI;
● Boost digital operational resilience, achieving a 50% reduction in downtime and heightening NPS score and App Store rating. This included the development of data stores for more resilience and better performance;
● Deploy GenAI tech, enhancing engineering efficiency by 10% & increasing engineer engagement by 20%. Start up of other data driven initiatives to enhance engineering productivity (own LLM based on Llama);
● Supervise the delivery by a tribe of over 550 FTEs and manage partnerships with Cognizant, TCS, CGI, and AWS to provide state-of-the-art digital solutions via a global distributed team model.
● Direct the shift across tribes from legacy platforms to open-source, yielding structural annual savings of 10M in 2023;
● Stakeholder management with Managing Board Rabobank and Executive Level of suppliers/ partners;
● Championed the standardisation of platform strategy architecture (on AWS and Azure) across tribes (more than 150 squads);
● Strategic Supplier/ Procurement Executive for global professional service CGI and Schuberg Philis;
● Coaching and developing a team of twelve IT Leads. Volume: 550+ FTE, 70 mln Partners: Cognizant, CGI, Schuberg Philis
RabobankTech Domain Manager Wealth Management (Senior Vice President)
Feb. 2016 - May. 2022Utrecht Area, NetherlandsLeading all software engineering (end to end) and digital transformation for the business lines Savings and Investments. Part of Tribe Leadership Team and MT Retail NL Tech. Special attention to:
Managed end-to-end software engineering and digital transformation for Savings and Investments across business lines (private clients and SME), ensuring alignment with the Business Director of Products and Marketing. Oversaw the rollout of large-scale agile transformation to enhance empowerment and priority setting in this high volume/ high availability environment. ● Led transformation and change for the implementation of first tribe (agile management) structure within Rabobank;
● Digitalization vision and strategy roadmap, resulting in faster and better service to customers (opening a savings account in two clicks, opening an investment account from 3 days to two hours)
● Supervise delivery by a tribe of over 250 FTEs and manage partnerships with TCS via a global distributed team model;
● Enhanced End-to-end availability and digital operational resilience of services, achieving a 60% reduction in downtime;
● Implementing data management and a new data platform (on AWS and Azure), improving flexibility for regulatory reporting; ● Enable data lake to serve customers with personalized and relevant advice concerning Financial Healthy Living;
● Stakeholder management with Managing Board Rabobank and Executive Level of vendors/ partners;
● Strategic Supplier/ Procurement Executive for global professional service TCS and CGI;
● Coaching and developing a team of seven IT Leads. Volume 250+ FTE, 40 mln Partners TCS, CGI, Cognizant
RabobankTech Domain Manager Mortgages and Business Lending (Senior Vice President)
Feb. 2011 - Jan. 2016Utrecht Area, NetherlandsLeading all software engineering and maintenance (end to end) supporting the business lines Mortgages and Business Lending. Leading digital transformation of client offerings from local branch to digital means. Part of Management Teams of both Retail Clients and Small & Medium Enterprises as well as Management Team ADM (Application Development and Maintenance). Special attention to:
● Revolutionized Mortgages with innovative digital propositions while spearheading a transformative shift towards digital channels. This resulted in quicker approval of mortgages and being able to provide a discount on the interest rate for customers;
● Championed developing and launching digital business lending propositions utilizing Java and Pega Case Management. Approval of a loan only needed 1 hour instead of a week beforehand;
● Supervised delivery by tribe of 750 FTEs and managed partnerships with Cognizant and TCS via a globally distributed model;
● Stakeholder management with Managing Board Rabobank and Executive Level of vendors/ partners;
● Integrated lending back offices into SAP Banking Services across business lines and improved Lending Datawarehouse, data management and quality to streamline operations, improve service delivery, and deliver needed data for regulatory reporting;
● Strategic Supplier/ Procurement Executive for global professional service Cognizant, Pega and Topicus;
● Coaching and developing a team of four program managers and ten project managers. Volume 750+ FTE, 100 mln Partners Cognizant, Pega, SAP, Topicus, Ordina, Xebia
DJTCOwner/ Management Consultant
Jan. 2005 - Dec. 2011EuropeSelf Employed/ Freelance activities. Management Consultancy and key note speaker concerning:
- Set up of Software Engineering Organizations;
- Business and engineering allignment;
- Software Quality Control;
- Digital Transformation.
RabobankSenior Program Manager Internet and Mobile (Senior Vice President)
Jan. 2002 - Jan. 2011Utrecht Area, NetherlandsResponsible for all software engineering concerning the www.rabobank.nl, Rabobank Telebankieren and mobile banking for consumer and business banking. Leading first wave of digital transformation within the bank. Part of Program Management Team CRM Distribution and MT Digital Bank. Special attention to:
• Migrating internet architecture from silo’s to portlet architecture;
• Development of mobile banking infrastructure and first mobile app;
• Improving resilience and stability of digital environment (internet and mobile);
• Renewal of payment initiation and transaction timeline functionality;
• First implementation of Agile Way of Working, DevOps and LEAN IT within Rabobank.
● Stakeholder management with Managing Board Rabobank and Executive Level of vendors/ partners;
● Strategic Supplier/ Procurement Executive for global professional service of Ordina;
● Coaching and developing a team of seven IT Leads. Volume 450+ FTE, 55 mln Partners Cognizant, Ordina, CGI
RabobankProgram Manager FX/MM and Fixed Income/ Derivatives
Oct. 1995 - Dec. 2001Zeist, Utrecht, NederlandProgram Manager for all projects within Rabobank Wholesale Financial Marktets for the departments Foreign Exchange and Money Market and Fixed Income & Derivatives (product stock, currency bonds and derivatives).
CMGAssociate Director
Oct. 1995 - Dec. 2004Amstelveen, North Holland, NetherlandsManager of the TestFrame Research Center, the test methodology of CMG (later LogicaCMG). Also co-author of "Integrated Test Design and Automation: Using the Testframe Method"
INGProject Manager
Jun. 1991 - Oct. 1995Amsterdam, North Holland, NetherlandsEngineer, analist and Project Manager Testing within the Program "Nieuw Sparen" for the Postbank branch of ING
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