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Work Background
Koukouras Hotel & Lia ApartmentsReservations & Front Office Operations
Apr. 2024Khaniá, Crete, GreeceCurrently overseeing hotel operations with a focus on reservations (OTA, direct bookings, PMS), rate and availability management, and promotional strategy. I ensure seamless coordination between front desk and housekeeping, manage guest relations, and supervise check-in/check-out processes. Responsible for financial oversight including billing, invoicing, and cost control, as well as inventory management (supplies, linens). I also coordinate maintenance, uphold cleanliness standards, and manage online reputation through timely review responses.
Ailit EstateProject Manager
Nov. 2022 - Apr. 2023Khaniá, Crete, GreeceReal Estate Agency start-up setting, CRM/WEB choice & fit. RE platform selection with further integration steps. Portfolio managing.
Minaret SuitesHotel Receptionist
May. 2022 - Sep. 2022Khaniá, Crete, GreeceGreeting visitors, helping them navigate through the hotel, maintaining calendars for appointments, plan travel arrangements.
_Phoenix Villas_Apokoronas_CreteClient Support Manager
Aug. 2020 - Feb. 2022GreeceI'm working following a set of internally instructed guidelines of our company for several construction projects. My responsibilities were: 1. to update the ongoing business process accordingly, 2. to manage payments and deliveries for internal orders, 3. current client support, 4. current suppliers support, 5. operational office management
Kalamaki TravelContract Manager
Sep. 2019 - Jan. 2020ChaniaSetting up new hotels and suppliers, Setting up new contract tariffs for 2020 season
RE/MAXReal Estate researcher
Mar. 2019 - Aug. 2019ChaniaResearching the RE market, Formation own RE portfolio,
Grekodom DevelopmentOffice Manager
Jun. 2018 - Feb. 2019ChaniaPortfolio Development & Management, Customer Research Function, Customer Operation, Customers Tour Assisting.
Expert Travel.grReservations Manager
Sep. 2017 - Dec. 2017Greecemanaging rental requests,
VTB CapitalEquity assistance
Sep. 2011 - Feb. 2013Moscow Area, Russian FederationTrade input control Equity input control Price uploading process controlling Dividends schedule monitoring P&l reporting Reconciliation system reporting
ING NederlandPosition keeper
Sep. 2007 - Jun. 2011Moscow Area, Russian FederationFX, MM, Bond, Repo deals assistance P&L daily reporting Liquidity monitoring position (RUR, USD, EUR) Price uploading controlling System reconciliation process controlling Inside reporting
ING NederlandAccountant I
Nov. 2005 - Aug. 2007Moscow Area, Russian FederationCentral Bank Reporting
ImpexbankRegional financial spesialist
Feb. 2005 - May. 2005
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