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Work Background
PNCVP Process Improvement Consultant, Sr
Mar. 2019 - Aug. 2024Pittsburgh, Pennsylvania, United StatesAssess and drive business process improvement projects and initiatives from analysis and project charter development through quantification analytics, discovery, definition, execution, and transition. Conduct thorough business diagnostics to develop CBAs and prioritize value creation projects. Lead efforts to improve the customer experience, quality, and/or minimize process waste. Assess and effectively manage risks associated with business objectives and activities to ensure LOB and/or teams' alignment with identified risk appetite and risk management framework. Lean Six Sigma Green Belt with working knowledge of tools for successfully driving continuous improvement and leading change. Working knowledge of approaches, tools and techniques to recognize, anticipate, and resolve organizational, operational or process opportunities.
PNCAVP/Process Improvement Consultant, Sr.
Aug. 2017 - Mar. 2019Pittsburgh, PAEvaluate and oversee business performance improvement projects from research & assessment through transition to BAU. Conduct thorough business diagnostics to identify, quantify and prioritize value creation projects. Lead initiatives to improve quality and/or minimize process waste. Motivate and work with leadership to ensure transition is smooth and effective. Assess and effectively manage risks associated with business objectives and activities to ensure LOB and/or teams' alignment with identified risk appetite and risk management framework. Knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and leverage in creating customized customer solutions. •Working knowledge tools for successfully dealing with changes and adapt to a changing environment.
•Knowledge of approaches, tools and techniques to recognize, anticipate, and resolve organizational, operational or process problems; ability to apply knowledge effectively to diverse situations.
•Effective communication concepts, tools techniques and behaviors; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs. •Effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
•Leverage techniques and tools for effective analysis and ability to determine root cause of organizational problems. Create alternative solutions to resolve in the best interest of the business.
Manage successful and smooth transition from current to desired culture.
•Plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives. Effective working experience with Project Management and Lean Manufacturing, Six Sigma Green Belt Certified
PNCOfficer / Operations Manager
Mar. 2016 - Aug. 2017MIAMISBURG, OH•Executes operating plan and communicates strategy to operations team. Manages supervisors and/or individual contributors.
•Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions. Processes and/or reconciles transactions of varying risk and financial value in accordance with established policies and procedures. •Manages all human resources related activities for direct and indirect reports and maintains employee engagement. Provides coaching and development to team members. Leads staff meetings, communicates strategy and translates into tactical operating plans. •Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as a representative for operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements. •Oversees the control framework for unit(s) of responsibility. Reviews and develops reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
PNCCredit Quality Analyst IV with PNC Mortgage
Nov. 2012 - Mar. 2016MiamisburgReview post close mortgage loan packages including full credit profiles, financials, documentation and system data (using VRP, LRS, and Fidelity) to determine compliance with PNC policy, Fannie and Freddie investor guides, M/I guideline overlays, and negotiated matrix applicable to various M/I companies. Compose comprehensive written appeals to address the validity of the repurchase demand and/or mortgage insurance rescission notice. Analyze the overall investor quality of the underwritten credit profile and produce the information in an executive summary to establish PNC’s position and appeal findings when warranted. Proven track record of leveraging creative and alternative solutions to resolve findings. Intricate knowledge of Fannie, Freddie, and M/I guidelines, procedures, and policies is critical in this position. Significant communication skills, both written and verbal, to effectively validate the demand or defend the adherence to guidelines/contracts and work towards resolution. Manage M/I certificate rescissions to yield the quickest recuperation of PNC’s immediate losses and avoid repurchase demands from the investors. Ability to balance specific loan segments for their additional characteristics of inherent risk and likelihood of reinstatement.
City of BrookvilleElected Council Member
Jan. 2012 - Mar. 2019Brookville, OhioHonored to serve our City as a member of Council.
Countrywide Home LoansRegional Operations Center Team Manager
Apr. 2003 - Sep. 2007Lead, coach and develop team of mortgage banking professionals responsible for underwriting, processing, funding and shipping business to business residential real estate loans. Manage workflow and capacity, identify best practices and design and implement process improvement to maximize funded units and reduce material credit findings. Forecast funding units in both dollar and unit volume, manage distribution of incoming loans based on team members’ skill sets to capitalize on efficiencies and reduce turn times from origination to approval, funding, and shipping. Obtained $1 Million conventional underwriting authority and actively participated in underwriting on a daily basis as demanded by capacity. Working knowledge of FHA and VA guidelines and programs. Managed FHA deficiencies within targeted regional standards. Successfully created and implemented strategies contributing to the business plan for the Regional Operations Center. Developed curriculum and facilitated and implemented the Countrywide Culture Evolution, and Customer Service task forces as well as the Fast Close initiative. The success of these initiatives was recognized corporately and detailed in the national Countrywide publication, CMD Leader.
Wells Fargo Home MortgageRegional Operations Fulfillment Center Liaison
Aug. 2000 - Apr. 2003Cleveland Ohio and Cincinnati OhioThis position functions as a liaison between sales and operations. Components include building relationships with Area Sales Managers, Mortgage Consultants, Team Leads and Mortgage and Closing Specialists. Analyze existing reporting and design tools to effectively manage capacity, coaching opportunities and process improvement. The ability to effectively lead and manage through influence coupled with the skill set to successfully bridge the disconnect between sales and operations was critical to maximizing combined achievements. Advanced communication and relationship building skills along with driving operations process improvement measurably increased customer service and sales partner satisfaction statistics. Working knowledge of mortgage origination and operations as well as extensive knowledge of Fanne, Freddie, and Government guidelines was crucial to success. Obtained $1 Million conventional underwriting authority. Selected to participate in national strategic planning task force teams as well as development and facilitation of training curriculum. Sales partner approval rating of the operations staff increased from 72% to 96% in the first eight months, and grew the approval rating to 99% and maintained at this level.
Wells Fargo Home MortgageHome Mortgage Consultant
Jul. 1995 - Aug. 2000Responsible for originating residential real estate mortgages. Evaluate market trends and available financing programs to provide the best possible service from the time of loan application through closing and beyond. Working knowledge of conventional, VA, and FHA financing programs as well as specialized programs for down payment assistance were critical to success. Managing existing relationships and building new ones through contact management and networking are crucial to the position. Recognized as providing best customer service in the division as well as utilizing lines of business and business partners to both meet the needs of each customer and maximize profitability.
Ryland HomesSales Administrator
Jul. 1994 - Jul. 1995Coordinate the management and training of sales staff, process all incoming contracts and associated documentation for the sales cycle. Maintain required reporting, various documents for tracking purposes, and all MLS information for the Dayton and Cincinnati offices. Represent the company in closings, and handle daily deposits.
Ryan HomesOffice Manager
Jan. 1986 - Jan. 1990
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