Mark Saligumba

IT Helpdesk MSP

Customer Support RepresentativeSupport SpecialistSales RepresentativeTechnical Support AgentHelp Desk SupportChat SupportLive ChatTech SupportData Entry SpecialistData EntryCall CenterCustomer ServiceIT

Mark Joseph M. Saligumba IT Helpdesk & Technical Support Specialist | Web Designer | MSP Experience Mark Joseph Saligumba is an experienced IT professional with over 15 years of combined expertise in customer support, IT helpdesk operations, technical troubleshooting, and managed service provider (MSP) environments. With a Bachelor’s degree in Information Technology from Wesleyan College of Manila, he has built a career marked by adaptability, problem-solving, and a strong commitment to delivering excellent service. Mark began his career in customer support roles, developing his skills in inbound and outbound technical assistance. He transitioned into IT-focused positions, including roles as a Service Desk Analyst and Level 2 Helpdesk Support, where he provided troubleshooting for hardware/software, managed account creation via Active Directory and Office 365, and supported clients across industries using tools like ConnectWise, ServiceNow, and AS400. His MSP experience has been particularly extensive, having worked with companies such as Altourage, Datamatics, and Archway. In these roles, Mark handled onboarding/offboarding, remote support, software deployment, backup monitoring with VEEAM, and server management with VMware and Hyper-V. Beyond IT operations, Mark also has a creative edge, with experience as a Web and Graphic Artist at Hibu Philippines and TATA Consultancy Services, where he designed UI/UX for websites. Mark is known for his clear communication, reliability under pressure, and dedication to supporting end-users with both technical and customer service needs. He is fluent in Filipino and conversant in English, and continues to grow his expertise in cloud platforms such as Microsoft Azure.

People also viewed

Guillermo Vanegas

General Accountant @A&G Asesoria Contable y Financiera

Financial AnalystAccountantFinancial Planner+3 tags

Yomna Touni

Business Analyst @Touni Consultancy

Business Owner🧨 Consulting

Scott Holmes

General Manager @Holmes & Savage Feeds

South AfricaFounderBusiness Development Manager+5 tags

Maya Bailey

Owner/Founder @From Rain to Rainbow Counseling and Consulting LLC