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Work Background
Tennessee Valley AuthorityHuman Resources Professional
Apr. 2024Chattanooga, Tennessee, United States
Tennessee Valley AuthorityHuman Resources
Mar. 2024 - Jul. 2024Soddy-Daisy, Tennessee, United States
Tennessee Valley AuthorityHuman Resources
Feb. 2023 - Mar. 2024Chattanooga, Tennessee
tHRive Consultation ServicesPrincipal
Dec. 2016Greater Nashville Area, TNPrior to consulting, Melissa was a senior human resources leader of Global Business Services for a $4B international medical technology company.
• Provide consultation on human capital strategy and organizational analysis
• Partner with businesses to identify and drive change initiatives to deliver significant operational and cultural improvements
• Experience working in multiple industries – healthcare, medical device, managed care, Agri-bio genomics, consumer services, Fortune 10 retail, non-profit management • Created $3M in first year savings through a 6-month project to restructure back office functions and creating a near-shore service center in Costa Rica
• Improved operational effectiveness, increased revenue, and employee satisfaction in a non-profit organization by identifying and recommending improvements to structure, process flow, and talent alignment
Smith & NephewSenior Director of HR Global Business Services (GBS)
Aug. 2015 - Dec. 2016London, United Kingdom• Long-term strategic partner for GBS to the global HR function scoping, designing, building, and leading the integration of the HR service delivery function into the Global Business Services delivery model
• Led the successful migration of HR service and process delivery from 38 countries into an initial shared services structure, and then transitioned the shared services structure into 3 regional GBS delivery centers. Each center was rated at >95% customer satisfaction at the time of my departure.
• Reported to the Chief Business Development Officer and SVP for GBS. Direct reports - 3 Regional Directors (North America/LATAM, EMEA, APAC) with teams in each of those divisions
Smith & NephewRegional HR Director Americas, Global Business Services
Apr. 2015 - Aug. 2015Smith & Nephew, PLC, London, England• Developed the NA LATAM GBS HR strategy and implementation plan, which was adopted as the global model
• Assumed responsibility for a failing incubator HR service delivery team of 6, reorganized and re-launched the model 4-months later.
• Integrated talent acquisition activities and offer/on-boarding process into the in-scope services < 30 days of accepting role. Within 60 days of piloting process, onboarded 311 people with a <2% error rate, cross training 8 HR coordinator resources in the process, while turning over the original team with the exception of 2 people.
• Re-launched the US LATAM support model 4 months later for US, integrating remaining LATAM countries by year-end, delivering services in 3 languages
• Reported to the CHRO. Team size was a total of 20 direct reports while restructuring this area to include HRIS, and HR Compliance
Smith & NephewSr. Director, Core HCM / Absence Management Lead HR Optimization Project
Sep. 2013 - Apr. 2015Global project roleDedicated Project Team Assignment - HR Optimization Project - Implementation of Workday. Responsible for Core HR and Absence Management Workstreams on global team working harmonize global policy and process in preparation to implement Workday HRIS solution to 38 countries.
• Dedicated project team member – Core HR / Absence Management Lead for project delivering implementation of Workday HCM to 36 countries in a single go-live, supporting 19,000+ employees working in 8 languages
• The Workday project was delivered on-time, in-scope, and on-budget
• Responsible for harmonization of policy, process, and recommending configuration of Workday delivered process solutions
• Delivered recommendation of policy structure, and governance that is in use today
Smith & NephewSr. Director Human Resources, HR Business Partner
Apr. 2013 - Sep. 2013Provide strategic HR support to the SVP of Global Operations and management team. Provide organizational management of HR team in each country for US, Canada, UK, Switzerland, Germany and China, manufacturing sites of $4 billion dollar medical device company. HR team drove initiatives across the manufacturing locations to include Lean initiatives and workforce design and restructuring. Also provide executive level HR partner support to direct reports of SVP Global Ops.
Smith & NephewDirector, Human Resources
Dec. 2010 - Apr. 2013Support of a global function, located in Memphis, TNProvide strategic HR support to Chief Information Office and 220+ member global IS organization of a $4 billion dollar medical device company. Also provide executive level support to direct reports of CIO(the Information Services Leadership team). Assumed responsibility for 2 additional C-level executives in August of 2012.
Smith & NephewHR Manager, Global Information Systems, North America
Jan. 2008 - Dec. 2010
Smith & Nephew Reconstruction, Trauma & Clinical TherapiesManager, HR Compliance & Benefits Information, U.S.
Apr. 2006 - Feb. 2008
Smith & Nephew OrthopaedicsSenior Strategic Recruiter
Jul. 2005 - Apr. 2006Memphis, TN
TechRP/MedRPDirector, HR Recruitment
Mar. 2004 - Jul. 2005Nashville, TN
ServiceMasterPeople Manager
Jan. 1996 - Dec. 2001
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